Go 6200 lifetime SIM

[D J Sheridan]

But it is not the “as purchased promise” solution!!!
It is now the solution after they miss sold the unit as being a “stand-alone” unit that did not require tethering!
It is a simple fact!

Yes the tethering is an option only!

What if someone bought a unit with this as sold option and did not have a phone?
There are still people out there who do not have a phone (as hard as it might be to comprehend).

 

[Willy875]

I understand you
Many companies do the same thing, like Renault which is a large group that has just stopped R-Link Store, which means that it is no longer possible to buy a map update, no longer possible to buy a TomTom or Coyote traffic info subscription.

 

[benrb7]

When I bought this back in 2018, the advert stated:

TomTom GO 5200​

TomTom GO 5200 is a car sat nav with World maps and a 5-inch touchscreen. A built-in sat nav provides FREE lifetime traffic information and other TomTom Services. My Drive feature enables you to plan your route and view traffic before sending your chosen route to your TomTom sat nav.

Advanced Lane Guidance helps you at every road junction. On screen buildings and landmarks also help recognise where you are and see where you should be turn. The speed camera database is included for the Lifetime of your TomTom satnav.

2 years ago they pulled the speed cameras and I had to subscribe annually to keep them, then last week I get a notification that my sim card is being disabled. I am sorry but I find this completely misleading under the sale of the item listed above, it was not made clear that there was a limited lifetime timescale on the points I have highlighted.

I think TomTom are pulling a fast one on this removing the ability to communicate via the built in Sim. I have a work around though using this sim card with RWG with the code RWG20 this works out at £12.79 or 63p a month (if you can use an old phone to tether).

 

[Willy875]

@benrb7
You are on a Tomtom GPS users forum, we have no connection with Tomtom
Send your mail to Tomtom customer service.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

Traffic is for life, not the SIM card.

 

[D J Sheridan]

When I bought this back in 2018, the advert stated:

TomTom GO 5200​

TomTom GO 5200 is a car sat nav with World maps and a 5-inch touchscreen. A built-in sat nav provides FREE lifetime traffic information and other TomTom Services. My Drive feature enables you to plan your route and view traffic before sending your chosen route to your TomTom sat nav.

Advanced Lane Guidance helps you at every road junction. On screen buildings and landmarks also help recognise where you are and see where you should be turn. The speed camera database is included for the Lifetime of your TomTom satnav.

2 years ago they pulled the speed cameras and I had to subscribe annually to keep them, then last week I get a notification that my sim card is being disabled. I am sorry but I find this completely misleading under the sale of the item listed above, it was not made clear that there was a limited lifetime timescale on the points I have highlighted.

I think TomTom are pulling a fast one on this removing the ability to communicate via the built in Sim. I have a work around though using this sim card with RWG with the code RWG20 this works out at £12.79 or 63p a month (if you can use an old phone to tether).

I agree with you!
This is only a Tom Tom forum and nothing to do with Tom Tom.

I have emailed them and as of this moment they have told me it can only work via tethering to phone EVEN THOUGH it was purchased with lifetime updates and with internal sim meaning you do not HAVE to tether it for the live services.

Still waiting response as I too feel it was mis-sold under false advertising and pretence.

 

[Navigierer]

@benrb7
You are on a Tomtom GPS users forum, we have no connection with Tomtom
Send your mail to Tomtom customer service.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

Traffic is for life, not the SIM card.

And where does it say that? Show me one place where it says that the SIM is time-limited. We paid an extra €100 for the SIM and there was NEVER any mention of the SIM being deactivated after 6 years! My mobile phone SIM is 20 years old and still active.

 

[Willy875]

Precisely, since it is not written for life, they can delete what they want and when they want at any time.

When you buy a GPS on their site, it is written.

TomTom supports its products and provides services and updates until the end of their lifespan.
A product reaches the end of its lifespan when updates and/or services can no longer be installed on the device

or when TomTom stops making them available.

TomTom will notify consumers in advance of the upcoming end of life of their device.

You should report your dissatisfaction to Tomtom.

 

[benrb7]

What would be handy is if I had the option to put a new sim card into the device so it can connect directly, without needing to use another device in the car, but probably can't as it'll be with different APN settings.

 

[canderson]

What would be handy is if I had the option to put a new sim card into the device so it can connect directly, without needing to use another device in the car, but probably can't as it'll be with different APN settings.

Have heard rumors on a German TT board that some have had success with generic Vodafon cards.

 

[gizmo21]

What would be handy is if I had the option to put a new sim card into the device so it can connect directly, without needing to use another device in the car, but probably can't as it'll be with different APN settings.

Tried O2-SIM in 5200

My SIM of 5200 in germany is now also disconnected, some weeks after having the messages (mail and ondevice).
I turned powered-off device display down on table, then pulled off the small sticker besides the SDcard slot and pulled out the white vodafone nano SIM gently with a saftey-pin by sticking in the top of the card (there is no usual spring loaded push type mechanism) . Contacts are on the bottom and reinsert cut corner first when putting in other nano sim card.

Now I tried an O2 nano-SIM (german E-Network) having startup-PIN removed in a mobile phone and sucessfully tested for 2G-only connect and data recieving on that mobile phone.

o2-SIM is recognised successfully on the 5200 TomTom - About/Info the "SIM ID" is the correctly listed as the O2-ICCID, but GPRS-Status is still "DISCONNECTED" and Dataconnection is NONE (I also disabled BT and WIFI Connections to prevent side effects).

Has anyone successfully tried an other mobile-network than the one used by TomTom (which is vodafone in germany) and could it really be the APN problem as for O2 it would be "internet" and for vodafone it seems to be "web.vodafone.de"? TomTom should at least let us change the APN in the menu so we can pay ourselfs for the service we already paid tomtom for and they disabled just to cut their own costs.

I know there is a successful attempt with a vodafone-prepaid ( https://www.tomtomforums.com/threads/built-in-sim-cards.34276/post-209400 ) and I know there are other options like BT and WIFI-Hotspot on mobile phone or external hotspot, but nothing beats a internal card.

 

[benrb7]

Tried O2-SIM in 5200

My SIM of 5200 in germany is now also disconnected, some weeks after having the messages (mail and ondevice).
I turned powered-off device display down on table, then pulled off the small sticker besides the SDcard slot and pulled out the white vodafone nano SIM gently with a saftey-pin by sticking in the top of the card (there is no usual spring loaded push type mechanism) . Contacts are on the bottom and reinsert cut corner first when putting in other nano sim card.

Now I tried an O2 nano-SIM (german E-Network) having startup-PIN removed in a mobile phone and sucessfully tested for 2G-only connect and data recieving on that mobile phone.

o2-SIM is recognised successfully on the 5200 TomTom - About/Info the "SIM ID" is the correctly listed as the O2-ICCID, but GPRS-Status is still "DISCONNECTED" and Dataconnection is NONE (I also disabled BT and WIFI Connections to prevent side effects).

Has anyone successfully tried an other mobile-network than the one used by TomTom (which is vodafone in germany) and could it really be the APN problem as for O2 it would be "internet" and for vodafone it seems to be "web.vodafone.de"? TomTom should at least let us change the APN in the menu so we can pay ourselfs for the service we already paid tomtom for and they disabled just to cut their own costs.

I know there is a successful attempt with a vodafone-prepaid ( https://www.tomtomforums.com/threads/built-in-sim-cards.34276/post-209400 ) and I know there are other options like BT and WIFI-Hotspot on mobile phone or external hotspot, but nothing beats a internal card.

Very good and useful information cheers.

I've got the SIM card from rwg mobile which gives you 100mb a month for 5 years at a cost of about £12 that's the best I could find.

It uses the EE network I've got a WiFi hotspot so will just set that up in the car and be done with it.

My TomTom SIM card still haven't been deactivated, yet...!

 

[grahamscott1000]

Very good and useful information cheers.

I've got the SIM card from rwg mobile which gives you 100mb a month for 5 years at a cost of about £12 that's the best I could find.

It uses the EE network I've got a WiFi hotspot so will just set that up in the car and be done with it.

My TomTom SIM card still haven't been deactivated, yet...!

So your new sim is now installed in the TT? WIFI hotspot works a treat but my issue is it toggles itself off constantly on my s23ultra. If I could find a way for it to stay on I wouldn't mind.

 

[canderson]

So your new sim is now installed in the TT? WIFI hotspot works a treat but my issue is it toggles itself off constantly on my s23ultra. If I could find a way for it to stay on I wouldn't mind.

Not just your ultra. If a Samsung of any recent vintage hasn't had any recent hotspot activity, it 'times out' and shuts that feature off. That said, you shouldn't be seeing this while driving (device constantly requesting traffic data) if the cellular connection on the device isn't activated.

 

[benrb7]

So your new sim is now installed in the TT? WIFI hotspot works a treat but my issue is it toggles itself off constantly on my s23ultra. If I could find a way for it to stay on I wouldn't mind.

I don't use the phone, I've got a dedicated hotspot that I leave in the car only for the TomTom to communicate with

 

[gizmo21]

I don't use the phone, I've got a dedicated hotspot that I leave in the car only for the TomTom to communicate with

You have some advice for a good hotspot to be charged/driven by USB?

I think a permanent selfactivated hotspot when turning on the car could also be the better way for me as:
• I wouldn't have to depend on a
good 2G connection with own SIM in TomTom (as hotspot could have 2/3/4/5G) and would not have to worry that driving with an own in-device SIM to non EU countries would suddenly roam to an expensive network (as I could just disable the hotspot or disable roaming in it).

• Or with mobilephone I would not have to have some kind of automation (IFTTT) to turn on/off hotspot on my mobilephone when BT of TomTom is recognised (and this would have to be done for all mobilephones of all drivers).

 

[b4u2]

tomtom just told me that my go 6200 is not impacted and i should disregard other messages.

 

[D J Sheridan]

Tom Tom also told me mine is not affected and the live services are working fine!
But they aren’t.
They are switching off gradually by the looks of things.

 

[Siddy]

Hi My UK 6200 sim went off this week.
So mid travels I switch the option in setting to get live services from the phone but the data wouldn't link even through it has linked with my phone for hands free for years.
My phone is link to my watch for hands free now so thought that was the issue. Turn the watch off when I stopped and played with the bluetooth on the phone and deleted the 6200 and re-paired but it would take the date option just handsfree. Whilst it would connect data vis bluetooth it kept rebooting every 30 seconds
For return I put my mifi on the dash and got live via that way.
Option I have is a spare '3' data only sim £3.20/month but it's how to power it and hide it in the van.
Would the sim go in the TT and reading above does the sim need any settings to access TT??

I have built in TT in the Partner van and it's not as fast as the 6200 and try driving in MAnchester and come to a t junction one says left the other says right.

 

[D J Sheridan]

Best bet is to clear all links and pairing and then switch on personal hotspot on phone and link your TT that way. I’ve tried using Bluetooth but won’t keep link.

 

[SleschGSM]

SIM in Tomtom are disabled. as it was written on the device box that it should work for 5 years.