Plan.tomtom - missing items

[TeeJayBee]

Logged in today and all "My Items" have disappeared - I had 20+ saved routes & 10+ saved places, but they've all gone - nothing there!

 

[Willy875]

Check that you are connected to Mydrive with the correct login credentials for your Tomtom account.

Also try resetting the device to factory defaults and then reconnecting with the correct credentials.

 

[TeeJayBee]

Check that you are connected to Mydrive with the correct login credentials for your Tomtom account.

Also try resetting the device to factory defaults and then reconnecting with the correct credentials.

Thanks - starting the Route Planner from MyDrive fixed it - I have my items back
(never needed to do that on the old route planner, though)
Another thing - I'm having to re-login every time I sync a route - it's very irritating

 

[pedaller]

Hello - similar issue here - saved many 'My Places' and this morning noticed quite a few (but not all) are missing. They are also missing on mydrive.tomtom.com. I have not deleted them. Baffled. Any ideas?

 

[Willy875]

Hello - similar issue here - saved many 'My Places' and this morning noticed quite a few (but not all) are missing. They are also missing on mydrive.tomtom.com. I have not deleted them. Baffled. Any ideas?

Hi
Did you save them with Mydrive?
Did you get a message that your favorite was saved in my places.