Since the recent (maybe August 2022?) update to MyDrive Connect 4.2.13.4586 for Mac, it no longer updates my GO 5100 (NAV4).
A previous version 4.1.7.3413 used to operate correctly, but now it forces an update to the latest version of TomTom MyDrive Connect which doesn’t work.
The GO is recognised and appears in the MDC screen. The available updates are listed of which 1 is mandatory - the software update.
The update downloads and is checked by MDC, which then says "waiting for your device" for ever.
The GO is connected (obviously) and shows up in the network settings as it should.
I've been in discussion with TomTom support since August to try and resolve this without success.
Following their instructions I have reset the device, which now means no maps are available.
I also did what TomTom support called a clean install which used MDC and worked, hence proving that MDC can see and communicate with the GO, but this did not solve the problem.
Now I can do nothing with the GO. It starts up normally, but it detects that no maps are available and tells me to go and get a map from the TomTom store (I bought lifetime maps with the device). But I cannot load any maps because the first thing MDC requires me to do is update the software, and that fails.
I've convinced myself that the problem lies in the recent update to MDC for Mac, that's what the logic of the situation tells me, but I'm surprised that no-one else seems to be complaining of the same behaviour as this tends to undermine my position that it's an MDC problem.
Might someone have some further suggestions of things to try please?
Thanks for reading!!
A previous version 4.1.7.3413 used to operate correctly, but now it forces an update to the latest version of TomTom MyDrive Connect which doesn’t work.
The GO is recognised and appears in the MDC screen. The available updates are listed of which 1 is mandatory - the software update.
The update downloads and is checked by MDC, which then says "waiting for your device" for ever.
The GO is connected (obviously) and shows up in the network settings as it should.
I've been in discussion with TomTom support since August to try and resolve this without success.
Following their instructions I have reset the device, which now means no maps are available.
I also did what TomTom support called a clean install which used MDC and worked, hence proving that MDC can see and communicate with the GO, but this did not solve the problem.
Now I can do nothing with the GO. It starts up normally, but it detects that no maps are available and tells me to go and get a map from the TomTom store (I bought lifetime maps with the device). But I cannot load any maps because the first thing MDC requires me to do is update the software, and that fails.
I've convinced myself that the problem lies in the recent update to MDC for Mac, that's what the logic of the situation tells me, but I'm surprised that no-one else seems to be complaining of the same behaviour as this tends to undermine my position that it's an MDC problem.
Might someone have some further suggestions of things to try please?
Thanks for reading!!
