I would encourage everyone to pester Tomtom regarding the missing functions in the new Easy Menu. I am hoping this response really says they are aware customers are unhappy with the missing functions and are going to do something about it in a coming update.
What do you think?
Tomtom support response to missing Itinerary Planning in XXL 550M below:
Subject (Please be descriptive)
Itinerary Planning
Discussion Thread
Response (ST Ann) 14/02/2011 07.48 PM
Dear Chris,
Thank you for updating the incident.
I understand that you are unhappy with the changes made to the Itinerary Planning. I understand the importance of the issue for you.
I am here assist you and will provide the necessary information in this regard.
I would regret to inform you that this option is currently unavailable on TomTom devices.The new TomTom devices are designed for easy use of customers. Our Senior support is working on the issue and the same should be available for downloads very soon.
I would strongly recommend you to subscribe for the TomTom Newsletter so that whenever any updates are available in this matter, you will be the first one to know about it. If you choose to subscribe for the TomTom Newsletter then please visit the following web page:
Signing up for the TomTom newsletter
It was a pleasure assisting you. Thank you for giving me the opportunity to assist you.
We will be waiting for your reply. We want you to know that, we will be there for you and we do value you as a customer.
To update your TomTom question (incident) or to reply to this email:
Please log in to your TomTom account using the following link:
http://www.tomtom.com/myTomTom/login.php
-Now Click on 'Support'
-Select 'My Questions History'
-Click on the title of your question then click on 'Update Question'
Note: If the incident is not updated within 72 hours, the incident will move to 'Solved' status to reflect that the provided resolution has been successful for you. The incident will automatically get closed.
Thank you for choosing TomTom for your navigation needs. If you have any further questions or comments, please feel free to email or call us at 866-486-6866 Monday through Friday, 7:00 AM until 11:00 PM EST or Saturday, 9:00 AM until 8:00 PM EST. Thanks again for writing. At TomTom, we believe in showing you the way, the easy way.
With Best Regards,
Ann
TomTom Customer Support
Customer 14/02/2011 06.45 PM
Thank you for responding quickly.
I do understand that the Itinerary Planning function has been left out of the Easy Menu. I also know the device is still capable of this function and that it is a very useful function. The Tomtom forums show how to enable this and other functions by way of adding a custom menu. So it is still there. However this is a poor work around as it disables some of the functions that are currently there.
When the Easy Menu first came out other useful functions were omitted and have been added back via updates.
The itinerary planning function is a positive, helpful, and useful tool.
The XXL 550 is a great gps. Hiding or disabling the Itinerary Planning function only reduces its value.
I don't understand, as well as many of your customers as noted in the forums, why Tomtom would choose to make a product less attractive and less functional when the application is already there.
Not only that, the packaging does not, nor does your product description on your web site state anywhere that functionality has been removed.
Moreover, prior to purchasing the XXL 550 M I downloaded from your web site the TomTom XXL-en-US.pdf support document. The document does not state that the new 550 would have less functionality than the previous 540.
This user manual shows all functionality and details the use of the function Itinerary Planing. I purchased the more expensive XXL 550 over the XXL 540 and guess what. More money less function.
How am I supposed to be ok with that turn of events.
The gps performs great, however I would like to have all of the functionality expected or hear a good reason why it is not there.
I'm sorry, but it should be evident from your customer feedback regarding the missing items that your customers are not happy with the omission of functionality. And I for one would like an answer and resolution.
Thank you,
Chris
Response (ST Ann) 14/02/2011 05.40 PM
Dear Valued TomTom Customer,
Thank you for taking the time to contact TomTom Customer Support. My name is Ann and we are always happy to help.
I understand that you are unhappy with the changes made to the Itinerary Planning. I understand the importance of the issue for you.
I am here assist you and will provide the necessary information in this regard.
I would regret to inform you that this option is currently unavailable on TomTom devices.
I would strongly recommend you to subscribe for the TomTom Newsletter so that whenever any updates are available in this matter, you will be the first one to know about it. If you choose to subscribe for the TomTom Newsletter then please visit the following web page:
Signing up for the TomTom newsletter
It was a pleasure assisting you. Thank you for giving me the opportunity to assist you.
We will be waiting for your reply. We want you to know that, we will be there for you and we do value you as a customer.
To update your TomTom question (incident) or to reply to this email:
Please log in to your TomTom account using the following link:
http://www.tomtom.com/myTomTom/login.php
-Now Click on 'Support'
-Select 'My Questions History'
-Click on the title of your question then click on 'Update Question'
Note: If the incident is not updated within 72 hours, the incident will move to 'Solved' status to reflect that the provided resolution has been successful for you. The incident will automatically get closed.
Thank you for choosing TomTom for your navigation needs. If you have any further questions or comments, please feel free to email or call us at 866-486-6866 Monday through Friday, 7:00 AM until 11:00 PM EST or Saturday, 9:00 AM until 8:00 PM EST. Thanks again for writing. At TomTom, we believe in showing you the way, the easy way.
With Best Regards,
Ann
TomTom Customer Support
Auto-Response 14/02/2011 01.13 AM
Title: Application updates overview
Link: Application updates overview
Title: IQ Routes?
Link: IQ Routes?
Title: QuickGPSfix
Link: QuickGPSfix
Title: No maps found
Link: No maps found
Title: Buying new maps
Link: Buying new maps
Customer (Chris Giles) 14/02/2011 01.13 AM
I actually have a TomTom XXL 550 Lifetime Maps
I understand about the easy menu and am very happy with the device, with one exception.
Please please enable the itinerary planning in the next update. I use the tomtom locally and the settings are great for that. However I also do road trips and the lack of itinerary planning is a huge minus. With out the itinerary I have no ability to chose my route stops and destination. It is a very very useful function and I have read on the internet it is in the unit however disabled.
This is a very big very useful tool.
Again, please enable the itinerary planning function in the next update.
Thank you,
Add to csgiles70's Reputation