Built in SIM cards

[Willy875]

@toerroop

Did you read my post above yours?

 

[Terd]

This is ridiculous.

When I bought my TomTom it said that I would be connected to TomTom Traffic even when driving abroad, no charge. "TomTom includes data so you wont have to worry about roaming-fees".

This was the entire reason for my purchase since I frequently drive in Europe through different countries.

Scam-company.

 

[Willy875]

Scam-company.

Why a fraudulent company.?

TomTom traffic services coverage

Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Belarus, Canada, Chile, Vatican City, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kenya, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Morocco, Mozambique, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

 

[Terd]

Why a fraudulent company.?

TomTom traffic services coverage

Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Belarus, Canada, Chile, Vatican City, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kenya, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Morocco, Mozambique, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

Because as I just mentioned "When I bought my TomTom it said that I would be connected to TomTom Traffic even when driving abroad, no charge." and now they changed it so that I have to pay for the data roaming.

 

[Willy875]

Because as I just mentioned "When I bought my TomTom it said that I would be connected to TomTom Traffic even when driving abroad, no charge." and now they changed it so that I have to pay for the data roaming.

No, nothing has changed, your SIM card is still active.
If in your country 2G is still available.
if it is not, contact Tomtom to reactivate it for you

 

[Willy875]

For your information, it is not Tomtom that deactivates 2G and therefore your SIM card, but the telephone operator.

 

[Terd]

For your information, it is not Tomtom that deactivates 2G and therefore your SIM card, but the telephone operator.

Did you even read my post?

"Important information about your TomTom navigator
Your TomTom device GO 6200 will soon lose support for the built-in SIM card, which means you will no longer be able to receive TomTom Traffic via your built-in SIM card.

You can still receive TomTom Traffic and its services by connecting your TomTom GO 6200 to your smartphone via wireless Bluetooth® technology."

Hence changing the "TomTom includes data so you wont have to worry about roaming-fees" so that I now need to pay the roaming-fees.

 

[Willy875]

It is the operator who deactivates the SIM cards, not Tomtom

For the moment, you should ignore this message sent by Tomtom.

 

[martinvans]

It’s not just data usage for the connected phone that bothers me because that is pretty minor. We have two people using our car. Both of their phones need to be connected to the TomTom, which is fine. But everytime we switch between one of the two people using the car (and the TomTom), we need to manually switch phones in the TomTom (main menu, settings, bleutooth, switch phones). This is such a hassle since I often use the car in the morning and my girlfriend uses it in the afternoon so we have to manually switch twice a day. On top of that, support told me that you can’t switch when you’ve already planned a trip so you have to cancel the trip, manually switch to the correct phone and replan the trip. This happens quite a lot since we’re not really used to having to switch this manually every single time. It’s a big step back from how it was on older TomToms.

 

[Willy875]

@martinvans

The solution: buy a second car.

 

[martinvans]

But seriously… reading this thread I kind of understand TomTom’s reasoning for ditching the built in SIM card but if you do that, at least make the thing smart enough to have it automatically switch between phones. Or at the very least make it easy to switch, don’t burry it in the settings menu which can’t even be reached if you’ve already planned a trip.

 

[Steen]

I got an email today, that TomTom will no longer support the built-in Simcard of my GO5200. I think that is ridiculous. Why delete the key feature of a device that works great? (Yeah money of course, but what about clientservice?). They offered lifetime traffic updates via the Simcard, and now they stop it. I am very annoyed!!

I received a similar message a few days ago but do not have a smartphone to link to the TomTom. They have said my sim slot needs repairing at a cost of 105€ but if they are not supporting SIM cards I am a bit confused as to why they are offering a repair!

 

[Willy875]

I received a similar message a few days ago but do not have a smartphone to link to the TomTom. They have said my sim slot needs repairing at a cost of 105€ but if they are not supporting SIM cards I am a bit confused as to why they are offering a repair!

I answered you here: https://www.tomtomforums.com/threads/go-5200-withdrawn-support-for-sim.34847/#post-208690