Internetpilot
Moderator
Subject
MapShare inconsistencies in the FAQ
Discussion Thread
Response (ST Tracey)02/06/2008 11:23 AM
Dear SShadow,
Thank you for contacting TomTom Customer Support. It is our goal to provide you with an exceptional customer experience. We are more than happy to assist you with your inquiry regarding the new Map Share feature.
For each map, we generate and update a database of map corrections for up to one year.
After one year, this database will no longer be updated with new map corrections, but can still be downloaded by anyone using that map version. In order to continue receiving new map corrections you will be asked to purchase a new map version which already contains the corrections reported by you and other users previously, as well as the changes made by the map provider.
If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.
With Best Regards,
Tracey and The TomTom Customer Support Team
Wow. That's...uh....um....uh....what was I going to say again?
That seems to be how TomTom responded to your rather well written, specific questions. By the time they got done with the first paragraph of marketing fluff about how they want to make sure they help you as much as possible as a customer, they forgot to answer the primary questions of your message.
That, or they fell back on the apparent company policy to keep the functions and features of Map Share as vague as possible.
My disappointment in TomTom is really at an all-time high over this Map Share farce.