Anyone else hugely disappointed with MapShare?

Interesting... I updated to 2.2 this morning (the version number ended in an 'a') and it said "19 months out of date and 12XXX corrections pending" like everyone else. Nothing I could do would make it download em. :)

I'll have to see what my map list looks like. Thanks for the info.
 
There must be some significant issues with the programming of TTHome... For some people to have significant issues and others to have no issues at all. I wonder if it has anything to do with the device...? Anyone with a ONE XL-S experiencing the same issues with TTHome 2.22.0.33? Perhaps a poll thread would help shed some light on the issue? And perhaps help TT narrow down the problem (other than crappy QA).
(And, trust me, if I was having issues with Home, I would be fuming. I work in IT support and nothing gets under my skin more than when the software developers send out application updates that are not fully tested, and require either roll backs or emergency fixes to fix the emergency fixes. *evil* )
 
I work in IT support and nothing gets under my skin more than when the software developers send out application updates that are not fully tested, and require either roll backs or emergency fixes to fix the emergency fixes. *evil* )

That's my job, too ....QA for a software company. I feel your pain! :(

Can we all say **regression errors!**:mad:
 
I wonder if you did anything to the settings for it to start working? Did you?

The only thing I did was give up on it in frustration last night. This morning I brought my GO700 in from the car with me, and just connected it and told Home v2.2.0.33 to update it. It churned for quite a while, and then finally told me that it had a .8KB update for me. The Map Share update downloaded and installed without a hitch (this time), and then the little status addon said that I had 12,555 (or something like that) corrections installed. I then checked the country screen of the Home Map Share preferences, and told it not to download Canada or Mexico Map Share updates (sorry Canadians and Mexicans, but I'll download everything if I go on holiday to either country!). I now have 9,000-something updates, but it took "downloading" an update to get that number down from 12,XXX to 9,XXX, which is a tad strange. I guess I was downloading anti-Mapshare updates? Negatives? Hmmm?

Anyway, I messed around with the preferences for about 30-45 minutes since it now seemed to be working, but to get it to properly update, I didn't do anything other than just try it again.

I'm a retired career IT/Network Engineer, and I have to say from experience, "There ain't nothin' like a nice, random software error to troubleshoot." LOVE IT....not. Right now, TomTom Support is HATING their development team.
 
This is interesting- http://www.gpsreview.net/mapshare-in-action/

With the MapShare changes not applied, I ended up with the following route, which is what I would have expected. (Click the images to get a larger view.)

Then I enabled the MapShare corrections and calculated the same route again:

So at least in this case it looks like the MapShare community has stepped up to the plate and made the necessary corrections. Every other (non MapShare equipped) GPS I tried with the same route obviously didn?t know about the road closure and routed across the closed road.

Out of the 10 or so blocked road corrections I've made, I can only think of two that haven't been pushed out to other users and one of them is one I made just a few weeks ago. Keep in mind that unless they have a way of verifying the change it won't get pushed out unless a certain number of people report the error and you have the use corrections made by some or many selected. I live in a city with a pretty slick GIS system so I think that really helps get the verifications made more quickly. Two of the POI's I submitted have also been pushed out via MapShare as well. I'm not sure what's worse though. Submitting a fix that seems pretty simple and obvious and not getting it accepted or having maps that will never change unless you buy the update that comes out once a year. :D

There was one area that had four streets in a row that were blocked by a sidewalk. I made the corrections and a few weeks later they were pushed out to others. Garmin users or people who use Google maps will still be routed through roads that are blocked.

Is MapShare perfect? Not even close but it's a very promising technology. I think the weakest link is the fact that TomTom doesn't own TeleAtlas yet which is preventing MapShare from reaching its full potential. Once the acquisition is completed I would expect them to add increased functionality that only TeleAtlas can provide.

I also highly recommend that if you submit a change via MapShare that you also take the time to report it using MapInsight. http://mapfeedback.teleatlas.com/index.htm

This FAQ is also worth a look - http://www.clubtomtom.com/general/mapshare-faq/

MapShare clearly has a long way to go but TomTom has a decent record with these things. When I look at how much better the software on my 720 is than the software that came with the 300, it gives me hope. Hopefully MapShare doesn't take as long get up to speed. Hell, version 2 even came out for the Mac. :eek:
 
Out of the 10 or so blocked road corrections I've made, I can only think of two that haven't been pushed out to other users and one of them is one I made just a few weeks ago.

Same here. After getting my 920 around christmas I made a lot of mapshare corrections in my home town... a lot of one way traffic around town sqare along with some blocked roads, undriveable in the stock maps. And I was suprised seeing those changes being pushed to the other users after I restored the device to brand new condition and downloaded everything from scratch just
after the 2.2 home release.

I think the main user related problem with mapshare is lack of user visible feedback to wether your update has been pushed, what updates were applied etc. Also the trust options are one big question mark. And seeing is believing here. Seeing your updates making a difference would be a good encouraging factor.

Good information is that TomTom is aware of that and tried to do something... as we can see from 2.2 Home mapshare related changes.

I only wish the turn restritions could be applied to the map same way as traffic directions... both issues are the most common map errors I think...
and it would be better to be able to alter turn restrictions that to edit street
name I think.
 
Well, I tried everything I could tonight to get the Mapshare corrections to download. Uninstalled the helper, reinstalled, rebooted, changed every setting to the most liberal setting.... nothing. 12,611 corrections ready, but "No items available". How stupid. But at least I know there are corrections out there, and hopefully the next version (or some setting at the TomTom Mothership) will let me download them.
 

Hi Internetpilot, I have read that, and it says exactly what I have been telling you, no more, no less. Perhaps you should re-read with a critical eye? It does work in exactly the way I have described, which is exactly the way it is described on the tomtom FAQ (except theirs has added marketing-speak).

The page is divided into two main sections, the first talks about 'Corrections'. These are the only things that can be changed on a map. The items talked about in the second section are not referred to as corrections. These are the things that you are reporting to TomTom (and in turn their map data provider).

The final paragraph explains that 'corrections' can be shared among other TT users, and that you can receive corrections from TomTom. It says nothing about you receiving the type of items that were 'reported'. You will only get those when, and if, they are incorporated in a future map (that you will have to upgrade to).

And none of the mapshare features have ever been available in any software version prior to v7. It has never before been possible to change any element of your map. That is that value of mapshare. Personally, I am more than happy with it. No other manufacturer offers anything even close to this type of feature.
 
I found that TT Home 2.2 was operating much better for me yesterday than the day before. Did get the availability of items like new warning sounds, opening and closing screens, mapshare items to dl, etc.

I believe we are all victim to the ill performing servers at TomTom regarding the functionality of TT Home on a day to day basis.

I remember reading somewhere that TT was planning to move their servers to NA sometime in 2008; whether that is wishful thinking or really something in the works, it would be nice if it happened. Might improve things.
 
I remember reading somewhere that TT was planning to move their servers to NA sometime in 2008; whether that is wishful thinking or really something in the works, it would be nice if it happened. Might improve things.

I doubt it's going make a difference. I believe the problems have more to do with their server software than the network/bandwidth. I live in Europe and I experience exactly the same problems as US folks at the same time.
 
I doubt it's going make a difference. I believe the problems have more to do with their server software than the network/bandwidth. I live in Europe and I experience exactly the same problems as US folks at the same time.

Scalability doesn't seem to have been a high priority with the IT people at TT.
 
Hi Internetpilot, I have read that, and it says exactly what I have been telling you, no more, no less. Perhaps you should re-read with a critical eye?

What requires a more critical eye? They either accurately answered the question in their very own FAQ or they didn't. The question was: "What sort of map corrections can I make with Map Share??" It didn't say, "What sort of map corrections and reports for future map upgrades can I make through Map Share?" Not to mention that a customer shouldn't have to read through their marketing slight-of-hand in order to figure out what one of their features actually does.

My point was that this is VERY similar (if not identical) to the wording in their official press release and other documentation about Map Share, and it's extremely misleading at best and a blantant misrepresentation at worst. They clearly try to imply that the "Report Other Error" function is part of Map Share, and that you will receive these corrections back via Map Share once they have been verified by TomTom and/or the map data provider.

Trust me, the official wording on this will change VERY soon....after TomTom is sued for false advertising. No, not by me...but they will be by someone in the USA. That is my prediction, and I will be back with an "I told you so".

It does work in exactly the way I have described, which is exactly the way it is described on the tomtom FAQ (except theirs has added marketing-speak).

Exactly, they purposely mush up the explanation to make it look like it does more than it actually does, which is why they will eventually be sued.

The page is divided into two main sections, the first talks about 'Corrections'. These are the only things that can be changed on a map. The items talked about in the second section are not referred to as corrections. These are the things that you are reporting to TomTom (and in turn their map data provider).

Then why are they including it in the answer for a very clear question, "What sort of map corrections can I make with Map Share??" And this is their own FAQ -- not something on this or some other 3rd party site. Like I said, at best this is just misleading. Frankly, I feel its a blatant misrepresentation of what Map Share is offering as a feature.

The final paragraph explains that 'corrections' can be shared among other TT users, and that you can receive corrections from TomTom. It says nothing about you receiving the type of items that were 'reported'. You will only get those when, and if, they are incorporated in a future map (that you will have to upgrade to).

Yet this is their answer in their own FAQ for the question, "What sort of map corrections can I make with Map Share??" They also advertise Map Share as allowing you to always have the most updated maps. Changing a street name or a temporarily blocked road is not what I would call "the most updated maps". The word "map" implies ROADS, and if you can't receive the latest changes to the ROADS via Map Share, then you're not really getting the latest maps, are you?

No other manufacturer offers anything even close to this type of feature.

Except DeLorme, which allows you to make your own map changes directly on the map, which makes Map Share relatively worthless. Want to share the changes you made in DeLorme with your friends? Just post the data file on their website, so anyone can download it. Done.

And none of the mapshare features have ever been available in any software version prior to v7. It has never before been possible to change any element of your map. That is that value of mapshare. Personally, I am more than happy with it.

Look, Map Share is a good idea, but it's poorly implemented and completely misrepresented via marketing hype on what it actually provides the customer. I think TomTom has purposely been vague on this. That may be because they are planning more extensive immediate map updates in the future via Map Share or because they realize that it's a relatively worthless feature if it doesn't actually update the maps, so they're keeping most of thier customers dazed and confused about what it actually provides them.

Think about it -- how many times does the name of a road change? Rarely, if ever...worthless feature. How many times does a road become permanently blocked or unblocked enough to make it a worth submission for worldwide distribution in Map Share? Rarely, if ever...worthless feature to all but a few customers. How many times does a road permanently change traffic direction enough to justify submission for worldwide distribution in Map Share? Virtually never. One-way roads in larger cities may change on a daily basis to help with heavy traffic hours, but very rarely do they permanently change...worthless feature. POI updates? Those have been available from the very first version of the TomTom software. You've been able to add your own custom POIs, remove TomTom POIs, etc. So that's nothing new and is therefore yet another worthless feature of Map Share (worthless because it's already available without Map Share and always has been).

Face it, in it's current form, Map Share is nothing but a bunch of marketing hype, and 99% of all TomTom customers (forget about potential shopping or non-customers) cannot tell you what true functionality Map Share provides. Most believe it works the way I thought, because that's the way TomTom's misleading explanations in their own FAQ describe it. And that's the way the TomTom commercials and print ads describe it. So, congrats -- you're the 1% (probably actually a smaller number) that knows exactly what Map Share is. The weird part is that you're happy with it, because the most valuable part of it in its current form (POI updates) you've had access to all along. The rest is fluff that will rarely be used by more than 0.1% of TomTom customers. Basically, all Map Share is to most TomTom users is an integrated POI editor. Whoopee. Having an integrated POI editor isn't worth the $75 map upgrade that Map Share required for me, when I've been able to edit or add POIs for free all along.

Defend it all you want, but TomTom better clarify what (little) it actually does soon, or mark my words, they are going to get sued.
 
Yes, I do hope they find a solution to Map Share. For instance right now with HOME 2.2, I see new categories for POI under the preferences, I have checked them all, but can't seem to figure why these new POI categories aren't listed in my One LE? Anyone?
 
Yes, I do hope they find a solution to Map Share. For instance right now with HOME 2.2, I see new categories for POI under the preferences, I have checked them all, but can't seem to figure why these new POI categories aren't listed in my One LE? Anyone?
I provided a possible answer to that question in your original thread.
 
Here is some interesting FAQ posts...
Question

How often are map errors corrected?
Answer

Our Map Content Specialists update changes every business day, year long. As soon as an error has been updated, it becomes live and is accessible to you and all other Map Share™ users.

Question

What is the process for verifying a map correction?
Answer

[FONT=Verdana, Helvetica]1. TomTom Map Content Specialists receive a user-submitted change via Map Share™.[/FONT]
[FONT=Verdana, Helvetica]2. Map Content Specialists research each submission using data from several databases.[/FONT]
[FONT=Verdana, Helvetica]3. An automatic patch is created in the system for all verified changes.[/FONT]
[FONT=Verdana, Helvetica]4. The next time a user connects their device to TomTom HOME the fixes are automatically uploaded to their TomTom.[/FONT]

Question

How can I benefit from other users’ map updates?
Answer

[FONT=Verdana, Helvetica]When a user submits updates through TomTom Map Share™, these updates can be shared with other TomTom Map Share™ users. Users can therefore choose between downloading all reported map updates or only accepting map updates verified by a TomTom team of experts to guarantee timeliness and validity.[/FONT]
[FONT=Verdana, Helvetica]You can select the corrections you wish to use via Main Menu > Map corrections > Correction preferences on your device.[/FONT]

And then finally, the coup de grace...

Question

What happens to the errors that are reported but not able to be changed via Map Share™?
Answer

[FONT=Verdana, Helvetica]TomTom collects all submitted map data reporting and incorporates verified changes into future map upgrades. These periodic map upgrades will include standard updates from outside sources and will now incorporate all verified Map Share™ changes, as well.[/FONT]

I've just sent a question off to TomTom, quoting these FAQ entries and asking for clarification... We'll see what they come back with.
 
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Yup, their own FAQ makes the whole Map Share topic about as clear as mud.

Again, I don't know if this was purposely marketed this way, if there's a language barrier, if they marketed it this way because they originally planned to push more map changes via Map Share but then couldn't for some reason...who knows? Their FAQ won't explain it, their marketing and advertising description of it isn't clear either. And the chances of you getting an official statement about it from TomTom support is probably zero.

I researched the v7.XX maps before I bought them, and someone looked up some relatively new (and even some older) construction in my area to see if it was added to these new maps. When it wasn't, I didn't really think much of it, because MapShare would take care of all these new changes, right? Wrong. It was a complete waste of $75, because the v7.xx maps are identical to the v6.xx maps except that you can use MapShare with the v7.xx maps, and with it's current limited feature set, MapShare isn't worth $7.50 to me, so it's definitely not worth $75.

Now, TomTom is going to come out with a new version of the maps, using road changes that I and others have submitted via Map Share (but they couldn't verify and send back down to us via Map Share), and charge me another $75 for the new maps. I love the way they use us to notify them of changes needed in the maps (via Map Share), but then they still charge us for the map updates. There better be a significant discount for the next map upgrade for anyone who currently uses a Map Share capable map. Otherwise, they can start paying me for each report I send in to them that improves their future maps.
 
Internetpilot,

I understand that you do not like the feature and you are not happy with how it has been described, but that is not my fault.

What requires a more critical eye?
You misinterpreted the text in the FAQ. Viewed with a more critical eye it is possible to see through the..
..marketing slight-of-hand in order to figure out what one of their features actually does.


They clearly try to imply that the "Report Other Error" function is part of Map Share
It is a part of Map Share, there is no implication.
..and that you will receive these corrections back via Map Share once they have been verified by TomTom and/or the map data provider.
You do receive the corrections, but not reports. To me the text is quite clear. Personally, I don't read it as implying anything.


It does work in exactly the way I have described, which is exactly the way it is described on the tomtom FAQ (except theirs has added marketing-speak).
Exactly, they purposely mush up the explanation to make it look like it does more than it actually does...
I agree, it is not as clear as it could be. I believe that's called 'Marketing'.


Then why are they including it in the answer for a very clear question, "What sort of map corrections can I make with Map Share??"
I have to agree with you here. There should be separate FAQ's for 'Correction' and 'Reports', to avoid confusion.


Except DeLorme, which allows you to make your own map changes directly on the map...Want to share the changes you made in DeLorme with your friends? Just post the data file on their website, so anyone can download it. Done.
What's DeLorme? Is it a sat-nav?


Think about it -- how many times does the name of a road change? Rarely, if ever...worthless feature. How many times does a road become permanently blocked or unblocked enough to make it a worth submission for worldwide distribution in Map Share? Rarely, if ever...worthless feature to all but a few customers. How many times does a road permanently change traffic direction enough to justify submission for worldwide distribution in Map Share? Virtually never.
I think it is more about correcting mistakes in the map. Think about it -- How many times have you heard people complain that a road is wrongly named in the map? How many times have you heard that a road is incorrectly blocked? Etc., etc.


POI updates? Those have been available from the very first version of the TomTom software. You've been able to add your own custom POIs, remove TomTom POIs, etc.
POI updates have never been available before. Sure, you could add your own, but it has never before been possible to add, modify or selectively delete the inbuilt POI's. Never. You could delete them all or not, that was the previous choice.

As I said, I can see that you are unhappy but I am having trouble understanding why you seem so hostile about it. I did not design Mapshare or write the FAQ. All I did was try to help you understand how it is meant to work and what the limitations are.

Don't hate the player, hate the game...
 
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You misinterpreted the text in the FAQ. Viewed with a more critical eye it is possible to see through the..

When shopping for any item that is for sale on the open market, one should not have to read the feature list with a "critical eye". TomTom should simply state what it does and what it does not do. Clouding that with marketing hype and feature descriptions that (I believe) are purposefully vague and misleading is simply not acceptable to me. Maybe it is to you, but I personally don't go into every purchase I make with a pessimistic attitude, thinking "Okay, this item looks really nice....now, how is the manufacturer trying to screw me over here?"

It is a part of Map Share, there is no implication.You do receive the corrections, but not reports. To me the text is quite clear. Personally, I don't read it as implying anything.

The problem and implication is apparently symantecs. Road corrections obviously means something different to most TomTom customers, because the majority of TomTom customers think that Map Share is or is going to provide them with map/road related corrections (ie, road is not there, road has been changed to 4-lane from 2-lane, traffic round-a-bout is not there, etc.).


I agree, it is not as clear as it could be. I believe that's called 'Marketing'. I have to agree with you here. There should be separate FAQ's for 'Correction' and 'Reports', to avoid confusion.

There should be a clear, concise statement/description of what Map Share does, and it shouldn't just be hidden deep in their own FAQ -- it should be on every box for every TomTom GO unit offering Map Share. Because it's not, and they're letting the marketing hype stand in place of an accurate, concise description of the feature, that is why I firmly believe they are going to be sued, and likely end up having to provide a full refund to all disastisfied customers who purchased a GO believing the marketing hype about Map Share.


What's DeLorme? Is it a sat-nav?

Yup. Runs on PCs, Windows Mobile, and Palm devices. On Palm devices the routing part is dog-slow, but apparently it's better on Windows Mobile and seamless on PCs (ie, UMPC). The maps are the best available and support is superb. Their new feature in with the 2008 maps (released Summer of 2007, so I guess they're also guilty of a little marketing hype) is that when you encounter a changed road or a missing road, you can simply use a PC to add the road. There is no formal Map Share like function, but you can easily post your map changes to any forum or website to share with others. Their support is really superb. They have a forum on their own website (novel idea -- instead of relying on 3rd party forums), and DeLorme Tech Support and Customer Support are PAID to monitor the forums. They also offer a no-questions-asked, 30-day satisfaction guarantee on all their software. Don't like it? Send it back for a full refund. DeLorme StreetAtlas is $39. StreetAtlas Plus is $49 and has 150 million addresses and telephone numbers (POIs). They both cover North America (Canada, USA, Mexico). Trust me -- I'm very tempted to just combine a few electronics in my life, get a UMPC, put StreetAtlas on it, and call it a day. At least then I'd finally have my neighborhood and town roads that have existed for 2 years on the maps, even if I had to draw them in myself.

I think it is more about correcting mistakes in the map. Think about it -- How many times have you heard people complain that a road is wrongly named in the map? How many times have you heard that a road is incorrectly blocked? Etc., etc.

I have never heard anyone complain that a road is wrongly named or blocked. Never. And I've been using TomTom and other GPS software for a rather long time. Everyone...to a person...complains about the maps not having new roads and even some older roads. I've also heard complaints about address schemes being wrong or 1/2 mile off, etc., but that's also something that cannot be fixed via Map Share.

POI updates have never been available before. Sure, you could add your own, but it has never before been possible to add, modify or selectively delete the inbuilt POI's. Never. You could delete them all or not, that was the previous choice.

That's what I said. All Map Share added to the POI feature was provide a built-in editor to the software. It was only a matter of time before a 3rd party did that anyway (maybe there already was one?). What's so hard about removing all the built-in POIs (that were always wrong or out of date or didn't offer a customized logo icon) and then adding the millions of 3rd party POIs that are available through sites like this one? You could also even download some of these POIs directly from TomTom. My point was and still is that the biggest thing Map Share provides is POI editing, but if that's the best Map Share has to offer, I (and most other long-time users) are completely unimpressed because we've been doing something similar all along.

As I said, I can see that you are unhappy but I am having trouble understanding why you seem so hostile about it. I did not design Mapshare or write the FAQ. All I did was try to help you understand how it is meant to work and what the limitations are.

Don't hate the player, hate the game...

My hostility is not directed at you -- it's at TomTom. However, if you are going to defend them, then I'm sorry you got a little of the mud I was slinging on you. That's what you get for being TomTom's star "player". Haha.

Frankly, I do not understand how anyone can truly be satisfied with Map Share because there's nothing to really be satisfied about. It's all marketing hype, providing minimal new features that we didn't previously have (in some form -- be it work around or 3rd party solution) before. The main benefit of Map Share is to TomTom -- they're getting millions of feedback/corrections about their maps, and then they're still charging us upgrade fees to get the maps? We should be getting the maps for free if we're the ones providing the corrections.

We're basically Beta testers for their software and maps, and we still have to pay for it. There's just basically something wrong with that. If you can't see that, then you are probably the only one who doesn't.
 
Here's the reply... Take it as you want...

Subject
MapShare inconsistencies in the FAQ

Discussion Thread
Response (ST Tracey)02/06/2008 11:23 AM
Dear SShadow,
Thank you for contacting TomTom Customer Support. It is our goal to provide you with an exceptional customer experience. We are more than happy to assist you with your inquiry regarding the new Map Share feature.
For each map, we generate and update a database of map corrections for up to one year.

After one year, this database will no longer be updated with new map corrections, but can still be downloaded by anyone using that map version. In order to continue receiving new map corrections you will be asked to purchase a new map version which already contains the corrections reported by you and other users previously, as well as the changes made by the map provider.

If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.
With Best Regards,
Tracey and The TomTom Customer Support Team

Customer (SShadow)02/05/2008 09:29 PM
OK, on the following three linked FAQs, it is said we will receive user corrections to maps via MapShare.
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3068
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3071
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3071
But in this final one, it says that the user submitted information will be provided in future, periodic updated maps.
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=2374

Can you so kindly provide an accurate answer to this? If we submit map changes (added or corrected roads, for example) are we going to receive those updates via MapShare? Or are we going to have to purchase new map versions to receive these updates?

This is a major concern because there are areas where the maps provided with your units are severely outdated or incorrect (I've read at least one case where an on/off ramp has existed for 40 years, yet it's not included in the map).

If I spend the time reporting problems with the maps, I want to know I am going to be able to reap the benefit - otherwise TomTom is reaping the benefit of my hard work - and then charging me for the privilege.

Thanks for your time.
 

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