Yearly subscription failing

[RAD_XCV]

I'm having difficulty trying to subscribe to the maps yearly subscription, the payment fails everytime. And also does subscribing to the yearly maps allow me access to truck routes

 

[Willy875]

I'm having difficulty trying to subscribe to the maps yearly subscription, the payment fails everytime. And also does subscribing to the yearly maps allow me access to truck routes

GO PROFESSIONAL 620 has lifetime maps of Europe, so you don't need to renew your subscription.

Which map do you need?

 

[RAD_XCV]

I need the europe truck maps which I can no longer find on the maps.

 

[Willy875]

I need the europe truck maps which I can no longer find on the maps.

This is the option to select the characteristics of your vehicle: dimensions, weight, maximum speed and type of load that you no longer have?

 

[RAD_XCV]

Yes the europe truck maps gives that option

 

[Willy875]

Yes the europe truck maps gives that option

It is that you have not installed the map for truck
Go to download a map on your GPS, select the map for truck.

If no map, contact Tomtom so that it assigns you the map.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

 

[RAD_XCV]

It is that you have not installed the map for truck
Go to download a map on your GPS, select the map for truck.

If no map, contact Tomtom so that it assigns you the map.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

Thanks for the help i was able to get in touch with the customer support and they fixed the issue. Thanks