Updated and now no maps work, HELP

[dhn]

Have you tried a pin reset on the 920?

 

[Andy_P]

The last resort is re-formatting the device memory.
Do it to FAT32 using Windows, just as if you were formatting a disk drive.

The firmware on the device should still retain enough identity for Home to recognise it as a TomTom and Home should then offer to install a set of system files (which you may well have to update several times to get back up-to-date).

 

[Old Goat]

Have you tried a pin reset on the 920?

If you are speaking of pushing the reset button on the bottom, Yes.

The last resort is re-formatting the device memory.
Do it to FAT32 using Windows, just as if you were formatting a disk drive.

The firmware on the device should still retain enough identity for Home to recognise it as a TomTom and Home should then offer to install a set of system files (which you may well have to update several times to get back up-to-date).

I cannot do that, as neither Home or the PC will recognize it now.

Charles

 

[dhn]

And you are using the cable that came with the device and are using a usb port on the back, not the front of the computer?

 

[Old Goat]

And you are using the cable that came with the device and are using a usb port on the back, not the front of the computer?

I am using the dock and a separate cable also. Doesn't seem to matter what port or even what PC. Also tried it again on my laptop. It just will not be recognized by Windows, much less Home.

Charles

 

[Andy_P]

Is there ANYTHING here you've not tried?

http://uk.support.tomtom.com/app/answers/detail/a_id/7375/kw/home not recognising device (especially the third section)

 

[Old Goat]

Is there ANYTHING here you've not tried?

http://uk.support.tomtom.com/app/answers/detail/a_id/7375/kw/home not recognising device (especially the third section)

None that I can see. It was being recognized before the download of App # 7.480 and no more after that.

Charles.

 

[dhn]

What is the operating system of your computer? Have you tried restarting the computer and then connecting the unit?

 

[Old Goat]

What is the operating system of your computer? Have you tried restarting the computer and then connecting the unit?

Windows XP Pro. Yes.

 

[Old Goat]

Surely there must be a procedure besides the reset button to re-initialize the unit, Right?

 

[dhn]

Restore to factory defaults sets the unit back to the way it came from the factory. All custom settings are lost.

 

[canderson]

After a factory reset, and apart from pulling the battery, that little switch on the bottom is as radical as you can get. That little button is the same as pressing the reset button on the front of a tower PC in the old days -- straight processor reboot no matter what else was happening at the time. Fortunately, your TomTom takes more kindly to that than Window did

 

[Old Goat]

Restore to factory defaults sets the unit back to the way it came from the factory. All custom settings are lost.

How does one go about that? After all, this thing is no better than a paper weight right now!

 

[dhn]

There is an icon on one of the screens to restore to factory defaults (settings)

 

[Old Goat]

There is an icon on one of the screens to restore to factory defaults (settings)

I cannot get to any screens with this App #7.480 on it as it has no maps on it and stops at that screen.

 

[Old Goat]

Will opening the unit to pull the battery help?

 

[dhn]

No, it will not ...........

 

[Old Goat]

Well, guess I'm done. Screwed by TomTom download again!