Unable to connect message for traffic data

[GOTO GOSUB]

Thank you so much you for this. My situation/scenario was and is exactly as yours. I was ready to give up on a bluetooth connection for traffic etc. but your explanation regards bluetooth tethering was the light bulb moment. I had already done a phone reset without any affect and like you, don't think this is necessary. I did clear the existing home wifi access points from the phone though. Everything is working now for me exactly as you describe. Also had to reset bluetooth tethering after a phone restart as you say in your follow up post (go 6200 / Samsung A54 5g Android 14)

That's great, I am pleased that my post helped you. Thank you for taking the time to confirm this worked.

 

[Mac1061]

I have a OnePlus Nord2 phone and TOMTOM Go Essential device. I have connected the phone via bluetooth and is seems to have some sort of connection ...Hands-free calls is showing connected.....but Data for traffic shows the message: Unable to connect; anyone know why this is and what I can do?

I have the sameb problem. I upgraded to the Go Essential,thinking I was getting a better sat nav. But NO my 5000 is much better. Traffic updates it's self,without using mobile signal.
So TomTom should sort this out. So what a waste of money this Essential was.

 

[canderson]

I have the sameb problem. I upgraded to the Go Essential,thinking I was getting a better sat nav. But NO my 5000 is much better. Traffic updates it's self,without using mobile signal.
So TomTom should sort this out. So what a waste of money this Essential was.

I have an 'Essential' (a GO 620) and have no connection issues with it at all. In fact, it's one one of my favorite devices. I always connect it (and a couple of other TomToms) via WiFi hotspot on my phone. Makes for a good, solid connection. I also like that I don't have to wire it up to do updates. You need to understand that we haven't had a cellular connected TomTom here in the U.S. for a very long time.

I am confused about what you own, though. Your message text says you own a 5000 and an Essential. Your info over on the left side says you own an Exclusive and a 500. The Essential isn't exactly a new unit. The Exclusive is. By some chance are you saying that the Exclusive wasn't a very good 'upgrade'? If so, I'd agree with that.