Speed Cameras not shown on map

[Glenno1882]

Suddenly my Go Premium has stopped showing and alerting me to speed camera’s.

My subscription is active and alert setting is turned on but i still can’t see them on the map. I can report a speed camera still though.

I have tried multiple resets, connecting via wifi but no luck.

Does anyone have any idea please?

 

[Willy875]

Go to Menu > Settings > System > select > Reset device.

If still the same, connect your GO to Mydrive connect, delete the speed cameras then reinstall them.

 

[antient]

@Glenno1882

hi! I am in the UK and getting the same problem. I updated my speed cameras this morning, and after that they have stopped showing up on the map and the route bar. I have done a Factory Reset.

I have uninstalled and re-installed the UK and Ireland speed cameras.

I have been trying to plan routes that I often use. Very rarely, the cameras do show up, but most times they don't. Annoying, isn't it?

 

[Glenno1882]

@Glenno1882

hi! I am in the UK and getting the same problem. I updated my speed cameras this morning, and after that they have stopped showing up on the map and the route bar. I have done a Factory Reset.

I have uninstalled and re-installed the UK and Ireland speed cameras.

I have been trying to plan routes that I often use. Very rarely, the cameras do show up, but most times they don't. Annoying, isn't it?

Mine stopped working yesterday when i got into my van. After around 30mins i had a speed camera update show up so i thought installing that would fix it but i didn’t.

I am doing the hard reset now as suggested above so fingers crossed

 

[antient]

The Factory Reset made no difference when I did it. I've just finished a chat with a TomTom customer rep. He "reassured" me that their technical team is working on it and it would all be working fine in 24 hours. I couldn't get any information out of him as to what caused the problem though.

 

[Glenno1882]

The Factory Reset made no difference when I did it. I've just finished a chat with a TomTom customer rep. He "reassured" me that their technical team is working on it and it would all be working fine in 24 hours. I couldn't get any information out of him as to what caused the problem though.

It made no difference here either. So it looks like its a technical issue on their side and at least they know about it, we’re not on our own then!0

 

[Willy875]

Speed cameras are installed on the map normally you should always have an alert.

 

[gazibarev]

I got the same issue. when I turn on the navigation, it shows the cameras BUT when it connects to the network (SIM or Wifi) they instantly disappear. GO Profesional 6250

 

[Craig63]

I am in spain and have a go 6200 and a rider 550. same problem on both devices.

 

[Glenno1882]

Mine have suddenly come back on their own! I hope you guys are seeing the same.

 

[Craig63]

Mine have suddenly come back on their own! I hope you guys are seeing the same.

Checked my devices and now all seems ok.

 

[antient]

Mine seems OK too.

I think it must have been something to do with checking the validity of the Speed Camera subscription and getting a bad result from the TomTom server. I don't see how their technical team could have fixed the problem if it wasn't at their end.

The post above by gazibarev seem to confirm my theory. He/she wrote that if the server wasn't contactable the cameras appeared, and if it was contactable they didn't.