New phone/lost all My Places

[LCYCowboy]

I’ve just accepted that I have to reenter all my places again. Really strange because I swapped phones several times over the past few years, and each time it worked fine (until now). Modern life. Anything to do with software just doesn’t work all the time.

I prefer using MyDrive because it seems easier to search and add places (especially using my PC to do it). Thanks for all the help again!

 

[JuergenAMS]

@LCYCowboy Could you perhaps share the email address of your account with me in a private message? One of our engineers would like to have a look.

 

[JuergenAMS]

Just to double-check as we're currently looking into this, MyDrive in the menu on TomTom Services is switched on in the app?

 

[smokingblack]

I just moved over from an iPhone 15 to a 16 Plus, signed into my TomTom account, but unlike last time I swapped phones, I have lost all of my saved places.

Is there anyway to get these back?
Yes go back to your iPhone 15 and give me the 16 lol