just bought a tom tom

Yes. Make a full backup using Explorer, not Home. Ensure hidden files/folders are showing.

Then update your firmware and then, in Home: Tools-->Latest Map guarantee. You have 30 days from first use to get it.

Then ANOTHER full backup using Explorer.
 
Yes. Make a full backup using Explorer, not Home. Ensure hidden files/folders are showing.

Then update your firmware and then, in Home: Tools-->Latest Map guarantee. You have 30 days from first use to get it.

Then ANOTHER full backup using Explorer.
thanks will do.
 
Tap the satellite bars and the next screen shows the FIRMWARE version installed. Now, tap the version number and the next screen shows the map, the version and the build installed.
 
OK do i have the latest maps ?? App 8.014 (9372/080613) OS: 198799,32 MB RAM (free 2.3 MB), GPS v1.21,Boot 5.5019,Map: "USA_and_Canada" v725.1914 is what shows. Thanks
 
I believe for the 330 series that the latest map is 8.15

What is your firmware? (tap the satellite bars and the next screen shows the version number).
 
Well, if you don't have or need MAP version 8.15 at this time, you need not update your firmware to the buggy 8.3.

Are you still within the 30-day Latest Map guarantee window?
 
Without 8.3 firmware installed, you will not be offered map 815.

If you got it this week, I'd wait a couple more weeks. Check this forum to see if a fix ever has gotten released. If no fix by about the 21st or 22nd, then you may want to go ahead and see if there is a firmware update and then if there is a newer map using your Latest Map guarantee.
 
Without 8.3 firmware installed, you will not be offered map 815.

If you got it this week, I'd wait a couple more weeks. Check this forum to see if a fix ever has gotten released. If no fix by about the 21st or 22nd, then you may want to go ahead and see if there is a firmware update and then if there is a newer map using your Latest Map guarantee.
THANKS will do
 
Without 8.3 firmware installed, you will not be offered map 815.

If you got it this week, I'd wait a couple more weeks. Check this forum to see if a fix ever has gotten released. If no fix by about the 21st or 22nd, then you may want to go ahead and see if there is a firmware update and then if there is a newer map using your Latest Map guarantee.

Hi, dhn
I have the same unit with App 8.014 and the map I downloaded is 815, so far it works fine, any issues about this?

For the explorer backup, I did not see any hidden folder or files on my device, so do we need to change the folder options to show hidden files and folders.

thanks
 
where do i find instructions how to do the backup in windows?? sorry about these simple questions but i don't want to make a mistake and screw up my GPS. my desk top has XP and my laptop has vista which one should i use ?? THANKS and keep it simple as i am no computer wizard either
 
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where do i find instructions how to do the backup in windows?? sorry about these simple questions but i don't want to make a mistake and screw up my GPS. my desk top has XP and my laptop has vista which one should i use ?? THANKS and keep it simple as i am no computer wizard either

Look at the info in this link
 

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