In-Warranty returns for repair; UK - HOW?

[Debster]

This is a truck sat nav. It's on a charging holder that comes with it that connects by the cable to the trucks cigarette socket

 

[Willy875]

A GO Expert who has a problem, it can happen. 3 GO Expert who have the same problem, then it becomes strange.

Have you checked that the truck's socket delivers 12 or 24 volts?

 

[Debster]

Yes

 

[Navigierer]

The last time we had to send mount and cable along with tomtom. His mate has same one and it wouldn't charge on his cable either. But his own tomtom works fine so not the cable.

Have you ever tried using your friend's satnav in your husband's truck?

That would be the most obvious thing to do.

 

[Debster]

Yeah he's tried that

 

[Navigierer]

Yeah he's tried that

And what was the result?

 

[Debster]

He tried that and his satnav worked

 

[M.K.W]

Have you tried to just change the cigarette lighter adapter. I had my GO600 do the same thing. The light on the cigarette lighter adapter came on and looked like it was working correctly, but when I checked it with a USB multimeter it showed zero. I changed the cigarette lighter adapter and it’s been working fine.

 

[Debster]

Ok thanks. That's something to think about. Sending this one back tomorrow so will see what the outcome is