GO920 won't GO right

[Arno]

While the cable stays connected switch off the 920 with the power button, then switch on again.

 

[Arno]

I had forgotten one very important step.

Close HOME the proper way but leave the 920 connected.

In Windows Explorer can you see the Folders F and G ?

If yes, make a new folder on your C: drive called TT_BU_05062013 or something that you will find back on your PC when needed.

 

[hayseed]

Still says no device connect but prom p s acts liked nothing wrong,,,,screen now info sharing. yes,,,no

 

[Arno]

but prom p s acts liked nothing wrong

I don't know what you are saying.

,,,,screen now info sharing. yes,,,no

YES

 

[hayseed]

I am lost and no where to look

 

[hayseed]

but prom p s acts liked nothing wrong

I don't know what you are saying.

,,,,screen now info sharing. yes,,,no

YES

Scene asked if I wanted to s hare info with them to enable them to help us ,,,I am now back to select internal memory. or memory card. . Unable to follow instruction after you stated you forgot an important step

 

[hayseed]

After closing I went back to TomTom in my computer. long story short , screen now is ,,,,, getting updates automatically. . TomTom go 920 now seen in l power right of screen,,,,,still loading, still loading

 

[Arno]

[ Unable to follow instruction after you stated you forgot an important step

After that line came the next:

After closing I went back to TomTom in my computer. long story short , screen now is ,,,,, getting updates automatically. . TomTom go 920 now seen in l power right of screen,,,,,still loading, still loading

If you want me to try to help, there is no long story short. If I do not get a step by step report of what you are doing I cannot advise you on how to proceed.

I do not know what is happening when you say "TomTom go 920 now seen in l power right of screen"

 

[hayseed]

I have downloaded loaded the updates and backed the info up using Tom Tom homes prompts

 

[hayseed]

I tried to give a lengthy explanations but by the time I got it all typed out, the screen changed and would not allow me to post it, after happening twice I had shorten my answer

 

[hayseed]

My concern now is that since directions were not given properly , and I went on to do, what thought was right, I have no real knowledge that unit was updated, or if back up procedure was done correctly. All that aside, I have on my pc installed, a program called deep freeze, so that when I turn CP off and then back on the stored info will disappear, as if never installed, I forgot to turn deep freeze off before starting all this with the TomTom unit.

 

[hayseed]

Thanks for all your help, I guess time will tell if update was done I have ordered a new battery, to take that potential problem out of the equation, I am guessing that I would not need the back-up of the unit, until, unless the unit somehow crashed, I guess I will just hope that does not happen, I wish though that I could somehow, record the unit now the way that it is, to maybe save for future needs, just incase.

 

[dhn]

See here:

https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

 

[canderson]

Yup. Recommended way back in Post #4.

 

[dhn]

I know but there has been a lot of 'water under the bridge' in this thread since then, if you catch my drift..............

 

[hayseed]

I did try to follow these instructions, but not knowing how to open internet explorer stopped that pretty quick

 

[hayseed]

I mean windows explorer

 

[hayseed]

Have googled instructions and am attempting to back up info, will not get far before I need help

 

[hayseed]

Please forget I was here and I will do the same


Thanks for your help.