Can't delete route from My Routes on iPhone with TomTom GO Navigation App

[brianwatts99]

I am the original poster for this thread, a topic that goes back nearly 2 years. The original "phantom" route that didn't delete from the TomTom GO app 23 months ago is still there, whereas all the other dozens of routes did delete back then.

Now I have just returned from a 6 week trip to USA and Europe where I drove about 50 pre-planned routes using Apple CarPlay in the various cars I rented. I took my TomTom GO 620 as a backup in case CarPlay gave trouble, but didn't need to use it. The routes were all pre-planned here at home in Oz using the plan.tomtom.com website on my iMac desktop and my MacBook laptop.

I still stand by my earlier comments in other forum threads that the plan.tomtom.com planner is inferior to the one it replaced, but it is the one we have, so we have to put up with it.

Apart from a few strange diversions that didn't make sense, and some roadwork road closures that didn't show up, the drives went well and the TomTom GO app performed as expected.

After returning home, I deleted all of the 50 routes from my TomTom account and they have deleted from plan.tomtom.com and from the My Drive app on iPhones and iPads, but five of the 50 routes still stubbornly remain on the My Routes list on the TomTom GO app. And this is regardless of the device that the TomTom GO app is accessed from.

So now, after early 2 years of having an annoying phantom route on the phone app that cannot be deleted, I now have 6 such routes that cannot be deleted, as it is not possible to delete a My Route from the app, unless the route was created on the app. And if a route is deleted from the web application that created it, and it is still stuck on the app, there is nothing that can be done other than TomTom fixing the problem. But 2 years later, the problem remains unfixed.

And something that is a mystery is:
A My Place that was created on the plan.tomtom.com web planner can be deleted from the app using Edit List, but a My Route cannot be deleted (unless it was created within the app) because Edit List is greyed out.

 

[Jazz@1108]

@brianwatts99 The routes which is/are stuck in the app, delete them by following the below steps:

Note: It will delete all the saved data including the 'saved places'

Open https://plan.tomtom.com/ > Tap the 3 horizontal lines at the top left side > Tap clear data and check again. It will be disappeared from the app.

If you are fine with it, then go ahead and update us if it works for you.

 

[brianwatts99]

Jazz, yes, I have been aware of the Clear Data function, but didn't want to do that as it involved downloading and then uploading some routes that I didn't want to lose. And before my recent trip I had 50 routes that hadn't been driven yet.

Re-establishing My Places is a hassle, but not a deal breaker.

I hadn't been successful in downloading routes and then uploading them again, because I was using the Share > Mail and Share > Copy pathway, and ending up with an error code.

But then I tried something else. For each route to be preserved, I went to (down arrow) GPX, then dragged the downloaded GPX route file to the computer desktop, then did the Clear Data, then went to Import GPX File for each route and Bob's your Uncle. Well, almost. The routes come back as straight lines between nodes, so just go to Edit > Route > Save, and the routes will be as original. Actually it will import several route formats, Eco, Fast and Thrill, so you have to pick the one you want. Done deal.