TomTom not recognised

[ErinS]

Hi i am a new member and having a problem downloading the speed cameras that i purchased. My PC does not recognise my TomTom. Keeps saying " unrecognised device". Can someone please assist as i am going crazy and need to use my TomTom as i am going on holiday in less than a week. I have a TomTom Start, model 1EX00

 

[dhn]

That Start (1EX00) is not a correct model. Please use this link to determine the correct model you have:
http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355

Then we can proceed .........