Can't reset password for email ("Reset password failed")

[Aphid2020]

Very annoying how tomtom has no email address for support and the chatbot is beyond useless.

Is there any email i can contact tomtom with? Chatbot just led me in circles all because i couldn't log in.

 

[Willy875]

How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

If you cannot reset the password, create a new Tomtom account.

 

[Aphid2020]

How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

If you cannot reset the password, create a new Tomtom account.

The problem is i've got a subscription that is ending soon (for the tomtom apps)

 

[Willy875]

Do you have a problem with the Tomtom GO application on iPhone or Google?

 

[Willy875]

I remind you that if it is the Tomtom GO application you must log in with the same credentials that allowed you to purchase it.

 

[Aphid2020]

Hi yes, it is. I got the email reciept to confirm it's the same email. It just says it failed?

 

[Arno]

Have you sent an eMail to TomTom as Willy875 suggested in Post #2.

 

[Aphid2020]

Have you sent an eMail to TomTom as Willy875 suggested in Post #2.

"
In order to ensure GDPR compliance and give you better support, you need to be logged in with your TomTom account to get in touch with one of our Customer Care team members.
SIGN IN
"

It wants me to sign in before contacting them, which i cannot do.

Now that i think about it, should i create a new one to ask about my one? What a faff.

 

[Willy875]

"
In order to ensure GDPR compliance and give you better support, you need to be logged in with your TomTom account to get in touch with one of our Customer Care team members.
SIGN IN
"

It wants me to sign in before contacting them, which i cannot do.

Now that i think about it, should i create a new one to ask about my one? What a faff.

If you have a problem with your subscription, Tomtom does not manage the subscriptions.

Did you install the application on which phone (Iphone or Android?)

What exactly is your problem with the app?

 

[Aphid2020]

If you have a problem with your subscription, Tomtom does not manage the subscriptions.

Did you install the application on which phone (Iphone or Android?)

What exactly is your problem with the app?

I got a subscription for the TomTomGO app for 12 months back in November. I can't log in as it won't let me reset my password either on the app or the website.

 

[Willy875]

you have purchased the application for your smartphone on Apple or on the play store so you must reconnect with the same identifiers on the application.

Tomtom does not manage purchases of the application on Apple or the Play Store.

 

[Aphid2020]

you have purchased the application for your smartphone on Apple or on the play store so you must reconnect with the same identifiers on the application.

Tomtom does not manage purchases of the application on Apple or the Play Store.

I didn't, i purchased online. Hence i created an account online, as per the email i recieved.

 

[Willy875]

I didn't, i purchased online. Hence i created an account online, as per the email i recieved.

If you purchased the application directly from the Tomtom website, you must contact Tomtom support.

Try this link if it helps https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support