XXL not seen in Windows 10

[Wakefileld]

i have a new pc running win 10. Problem is when I connect my trusty xxl Windows does not appear to see it in explorer so I can't update my cameras etc.

however it is seen in "devices" which is not much help. When I connect the device I hear the bong sound. I have tried all 6 sub ports and 3 cables.

Can someone please help me

Thanks

 

[dhn]

But are you using the cable that came with the device? Don't use a port connected to a usb hub but use a non usb 3 port on the back of the computer.

 

[Wakefileld]

Yes have attached to usb at he back. Not sure which lead came with the unit but on my old PC running win 7 I could use any old usb cable.

What's so special about their cable?

 

[dhn]

In theory, any mini usb cable should work but often only the TomTom provided one does. You update that model when connected to Home. Have you tried? Or are you saying that Home doesn't recognize the device? If so, anything here?:

https://uk.support.tomtom.com/app/answers/detail/a_id/7375

 

[Wakefileld]

OK now have the TT recognised by assigning a letter to it so its seen in explorer BUT.......its not seen by TT Home.

The TT is seen as a drive in device manager in the disk drives section but not in the network adapters section.

Any ideas please??

 

[dhn]

Nothing in the link above helps?

 

[canderson]

OK now have the TT recognised by assigning a letter to it so its seen in explorer BUT.......its not seen by TT Home.

The TT is seen as a drive in device manager in the disk drives section but not in the network adapters section.

Any ideas please??

It should be seen as a drive in device manager as you have observed. Only later models appear as network adapters.

When you manually inspect the new 'drive' with Explorer, do you see a normal looking collection of files and folders on your unit?