Wifi: Connected, no internet

[Wolf26]

Hello,

I urgently need help with my new TomTom Go Expert 6. I bought this item on amazon recently, brand new. I tried to connect the Wifi to sat nav via phone, home broadband wifi and nothing works. I even tried doing it via different phones. I have no idea how to solve this...

The message I receive is "Connected, no Internet". Has anyone have the same issue or had the same issue and found a solution?
Too bad that TomTom official website has removed all of the help topics as they might have been useful.

Thank you in advance

 

[Arno]

Did you pair the WiFi of your modem with that of the device.
Did you log in with user name and password.

 

[canderson]

Hello,

I urgently need help with my new TomTom Go Expert 6. I bought this item on amazon recently, brand new. I tried to connect the Wifi to sat nav via phone, home broadband wifi and nothing works. I even tried doing it via different phones. I have no idea how to solve this...

The message I receive is "Connected, no Internet". Has anyone have the same issue or had the same issue and found a solution?
Too bad that TomTom official website has removed all of the help topics as they might have been useful.

Thank you in advance

I would be curious to know if you have already created a login/password for your Expert 6 account at TomTom.

Plan.TomTom.com

TomTom Route Planner

mydrive.tomtom.com

 

[big]

I had a similar unit where the WiFi failed. It had the same symptoms - connected to the WiFi I always connected to but I had to internet. I tried other networks all with the same result.

Can you connect via USB running MyDriveConnect on your computer?

 

[Arno]

Yes, on a WiFi device if USB connected and MDC open uses the PC's WiFi, by passing the internal one.
Had to do that with my GO WiFi 620 (ZE) most of the times.

 

[big]

Connecting it via USB is a partial work-around but I think the Expert series only can update maps with a WiFi connection?

 

[canderson]

Yes, on a WiFi device if USB connected and MDC open uses the PC's WiFi, by passing the internal one.
Had to do that with my GO WiFi 620 (ZE) most of the times.

For WiFi capable devices:

If connected via WiFi and then connected to USB concurrently, USB will take precedence, dropping WiFi which may not be a good thing (no map updates possible - other updates OK).
If connected to USB only, there's no "PC's WiFi" involved, but MyDrive must be running as it performs the TCP to USB bridge necessary to talk to the device as a little mini-server, and is why the TomTom shows up as a Network device (Remote NDIS Compatible Device) in Device Manager instead of a USB device. Map updates not possible. Other updates OK.
If connected to WiFi only, MyDrive need not be open or even installed. Map updates are possible.

@big
Right you are. The WiFi capable devices require map updates over WiFi. It's a strange requirement with which I have disagreed since the Nav4+WiFi products were initially released.

 

[dwalks]

Hello,

I urgently need help with my new TomTom Go Expert 6. I bought this item on amazon recently, brand new. I tried to connect the Wifi to sat nav via phone, home broadband wifi and nothing works. I even tried doing it via different phones. I have no idea how to solve this...

The message I receive is "Connected, no Internet". Has anyone have the same issue or had the same issue and found a solution?
Too bad that TomTom official website has removed all of the help topics as they might have been useful.

Thank you in advance

I'm not sure if you ever got your issues resolved but I thought i'd post in here with one potential solution after finding myself experiencing this issue and being frustrated at a lack of closure on this!

I'd had this issue with a device bought this Christmas as a gift and ended up having to contact TomTom for some assistance. On your first time setup, you have to factory reset the device, ensure the device has an hour or two of battery charge and step outside to "activate" a GPS connection. You'll know when this has worked as the grey arrow on the map screen, centred on London, will update to a blue one at your current location.

Once you've done this, you can connect up to Wi-Fi and it should work!

 

[JohnDeer]

I'm not sure if you ever got your issues resolved but I thought i'd post in here with one potential solution after finding myself experiencing this issue and being frustrated at a lack of closure on this!

I'd had this issue with a device bought this Christmas as a gift and ended up having to contact TomTom for some assistance. On your first time setup, you have to factory reset the device, ensure the device has an hour or two of battery charge and step outside to "activate" a GPS connection. You'll know when this has worked as the grey arrow on the map screen, centred on London, will update to a blue one at your current location.

Once you've done this, you can connect up to Wi-Fi and it should work!

Thanks so much for posting this. I spent hours in trying to solve this problem. (Modifying settings in my Modem etc)

 

[Alfonzo]

I'm not sure if you ever got your issues resolved but I thought i'd post in here with one potential solution after finding myself experiencing this issue and being frustrated at a lack of closure on this!

I'd had this issue with a device bought this Christmas as a gift and ended up having to contact TomTom for some assistance. On your first time setup, you have to factory reset the device, ensure the device has an hour or two of battery charge and step outside to "activate" a GPS connection. You'll know when this has worked as the grey arrow on the map screen, centred on London, will update to a blue one at your current location.

Once you've done this, you can connect up to Wi-Fi and it should work!

 

[Alfonzo]

Exactly the same problem on a new GO discover unpacked and tested indoors. It said “connected, no internet” but your solution worked eventually. Software bug ?

 

[jajodu]

Exactly the same problem on a new GO discover unpacked and tested indoors. It said “connected, no internet” but your solution worked eventually. Software bug ?

Exactly the same here. Madness to release the device with such buggy software.

 

[pran105334]

I just bought a new GO DISOVER in March 2023 obviously without instruction so I went to the tomtom website. No help there. I could not connect to TomTom services, it gave me "Oops, we are having troubles accessing TomTom services, try again later." What a bad error message, it puzzled me for a long time. I am used to configuring electronic devices, but I think TomTom needs to go back to the drawing board on this product. Quality assurance was problematice. I saw a TomTom video that said if you get this message to do a reset as a solution, but still did not work...I then tried to setup the WiFi insided and it kept giving "connected, no internet." Man was I frustrated....this forum helped alot. I went outside and the arrow changed to blue which solved the connected, no internet problem. I now had connected Wifi

 

[xahmol]

On your first time setup, you have to factory reset the device, ensure the device has an hour or two of battery charge and step outside to "activate" a GPS connection. You'll know when this has worked as the grey arrow on the map screen, centred on London, will update to a blue one at your current location.

Once you've done this, you can connect up to Wi-Fi and it should work!

Thank you so much for sharing this!
Just spend two hours figuring out why my brand new TomTom Go Discover 6 would not connect to WiFi. While my two older Go’s had no issue at all (they have a lot of other issues, therefore bought a new one, but WiFi was no issue). Went through all my router settings to no avail. Tried the TomTom website, where of course no FAQ on this is present. The chat robot gives utterly nonsense answers. Ended up with a support e-mail with the promise I will hear back in 48 hours.

Then had the brainwave to check if there were TomTom user forums out there, and found the answer in five minutes here. Everything works now!

So many thanks again. TomTom should post this really as FAQ on their website though.
Or is this already fixed in the latest firmware? When I finally had internet working, it immediately said I needed to update my firmware. Just did that.

 

[goto10]

Thanks for this, just picked up a new TomTom Go Expert 7, got the same "Connected, no internet" - tried different network connections with no joy. Did a factory reset, then acquired a GPS fix, then connected WiFi - worked first time. So thanks a million for posting - @ TomTom - this needs to be addressed - I'm amazed you're not getting these returned by the truckload (if I hadn't found this fix, I would've returned it and swapped for a Garmin, absolutely terrible user experience for an out-of-the-box device!)

 

[Arno]

@ TomTom - this needs to be addressed - I'm amazed you're not getting these returned by the truckload

You should write to TomTom.
This is an independent peer-to-peer user list.

 

[goto10]

Yeah, I wasn't _really_ expecting them to see or reply to it, (although you might be surprised on who sometimes view these things, we regularly scan user forums for the products/brands that the company I work for own) - but it was more of a message of thanks/frustration to my fellow peers.

I don't care enough to write to them, I had it all sorted within 15 mins thanks to this thread, so I'm sure others will find it too.

 

[Jedi82]

Hy guys! Have the same problem with the Wi-Fi of my expert 7. But in my case, in the Wi-Fi settings my Tomtom don’t find any ssid, nothing… can’t connect it to any Wi-Fi even my iPhone don’t recognize
How can I solve the issue? I tried to reset my Device and been outside but still no solution

 

[Willy875]

Hy guys! Have the same problem with the Wi-Fi of my expert 7. But in my case, in the Wi-Fi settings my Tomtom don’t find any ssid, nothing… can’t connect it to any Wi-Fi even my iPhone don’t recognize
How can I solve the issue? I tried to reset my Device and been outside but still no solution

Is the triangle that indicates your position on the GPS blue or grey?

 

[Jedi82]

It’s blue and he find me in my exact location but I enter in the menu the Wi-Fi options I see no Wi-Fi ssid at all