Someone give me some encouraging news here! My kids decided that my XL-S was a better holder for the soda than the cup, and now it's dead. I can turn it on, it goes to an information menu that shows the hard drive info and such, but will not respond. I got it to connect to the computer once, and reloaded it, but then nothing. Any suggestions? TomTom offered me a new one at a reduced price, and said nothing more could be done. Help!