Voices won't download

[Jim1186]

I've got a Via 1535TM and I'm trying to download voices. I get as far as the Checkout Basket. I press Continue and it just stops. How do I get it to 'Continue'?

I'm using MyDrive Connect or whatever it's properly called.

 

[dhn]

Put in a call to Cust Support when it is open.:
United States
866 486 6866

Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m. EDT

 

[Jim1186]

I emailed them more than a week ago when I first encountered a problem and got the canned reply that they would contact me shortly. Shortly has now become 'longly.'

 

[dhn]

Which is why I said to call.........

 

[Jim1186]

So I called, and here's what they said. It appears to be a "worldwide" problem that they are working on. No ETA for a fix.

To quote the Princess Bride: Inconceivable!

This has been going on for more than a week that I'm aware of. Having run IT departments, if something which was costing my company money wasn't fixed after a week, lots of heads would roll. Probably starting with mine as the head of the area