VIA 220 Problems

[Robbieandrew100]

My TOMTOM VIA 220 was working fine for about a year but has stopped working recently.

Basically when I turn it on it comes up with a screen suggesting I should plug the device into my computer (the picture of the GPS has a red cross on it, see attached photo). When I do that it won't actually connect and the TOMTOM site says my device is not responding.

I have tried resetting it by holding the power button down for 15 seconds but that doesn't make a difference and The Battery is charged.

Any advice would be greatly appreciated.

 

[dhn]

Try the Recovery Process. See here:
https://uk.support.tomtom.com/app/answers/detail/a_id/1898

 

[Andy_P]

The same info is available in one of our own help files dhn...

New style TomToms - Emergency Recovery Mode