USA LIVE outage?

[mvl]

I've been having problems connecting to the USA LIVE server all Sunday and Monday (Sept 6 + Sept 7).

All services give me "cannot connect to server". Both on the device and under Operate my GO.

Anyone else experiencing this?

 

[canderson]

Didn't go out yesterday, but live services were working on Sunday and are working today.

 

[canderson]

Finally got around to us today (8 Sept). No Live services. The old 'error' on TomTom server business. Cell connection is solid, but there's nobody home.

Once the free 3 months ends, and assuming they subscribe, people should call each time this happens and insist on an additional day of service for each day lost. Anyone tried that yet? Just nibble away at Tech Support one day at a time until somebody figures out that it's costing them more in support calls than it would cost them to get these issues resolved.

 

[gatorguy]

Consider that I haven't seen any posts at all about Garmin's nuLink "live" service going down. It may have happened sometime, but it's not very common apparently. So it's not impossible to have a reliable connected service. And TT's subscription is twice the price!

 

[canderson]

Talked to TT. Servers went down hard today, and now they're dealing with issues of "server maintenance". Geez, they'd have fired our entire IT department by now.

Evidently TT's customers aren't exactly "mission critical".

 

[mvl]

I've had no problem since Tomtom support asked me to do a dreaded "Master reset".

The "cannot connect to Tomtom server" issues appeared to be some type of client corruption for me.

I temporarily downgraded to app 8.371 and then back up to 9.054 to help check out a UK issue a few days ago, which I think may have caused it to happen.

Canderson, try doing a full backup, doing a master reset (the menu one, not the power-button one), and restoring your backup. Worked for me.

 

[mvl]

Consider that I haven't seen any posts at all about Garmin's nuLink "live" service going down. It may have happened sometime, but it's not very common apparently. So it's not impossible to have a reliable connected service. And TT's subscription is twice the price!

Surprisingly gator, I haven't seen many true service outages lately. I'd say maybe 1-2 days in the months after you sold me the 740, and none since.

Most of what people are reporting are problems activating or renewing service. Or problems with corrupt client software like I had.

Canderson, don't always trust the CS reps. They're only about 50% right in my experience when it comes to causes of LIVE issues.

 

[dhn]

This is on the US TomTom site:

There is a scheduled maintenance window starting on September, 8, 2010 at 6:00 p.m. Eastern Time (ET) and ending on September 9, 2010 at 2:00 a.m. ET.

During these hours, the following services will be unavailable or intermittent:

Online shopping at tomtom.com
Downloading content with TomTom HOME
Live Services

 

[canderson]

Canderson, don't always trust the CS reps. They're only about 50% right in my experience when it comes to causes of LIVE issues.

This one was real. It wasn't just Live services that were screwed up -- even the TomTom store was offline for a while. No idea what they were doing, but CS wasn't kidding. They had quite the mess yesterday.

Fired up the 740 this morning and Live is producing results again. Guess they got whatever it was fixed and their maintenance done.

 

[mvl]

This one was real. It wasn't just Live services that were screwed up -- even the TomTom store was offline for a while. No idea what they were doing, but CS wasn't kidding. They had quite the mess yesterday.

Fired up the 740 this morning and Live is producing results again. Guess they got whatever it was fixed and their maintenance done.

They took the webserver down for an hour or so because they were setting up the GO1000 preorder system in the UK. It didn't seem to affect LIVE for me.

One think I did notice is that LIVE reception is getting a bit worse. I think AT&T is reducing capacity on their 2G network.

 

[mikealder]

I think AT&T is reducing capacity on their 2G network.

Throttle that back in order to pay for the 3G connectivity of the new as yet to be released devices, which also makes the Live services on the 1000 and 1005 appear faster when compared to earlier units - Mike

 

[canderson]

One think I did notice is that LIVE reception is getting a bit worse. I think AT&T is reducing capacity on their 2G network.

Fingers remain crossed, reception in the Denver area is still reliable. Got me more bars than Duval St. in Key West!

 

[mvl]

Throttle that back in order to pay for the 3G connectivity of the new as yet to be released devices, which also makes the Live services on the 1000 and 1005 appear faster when compared to earlier units - Mike

Tomtom put 3G in the 1000? That's great.

LIVE on my 740 was slow (10-25 seconds) to download traffic. PLUS traffic on my GO930's paired 3G phone was much much faster (3-5 seconds).

That's a big improvement on LIVE, hope it makes it to the USA soon.

 

[gatorguy]

It probably will

 

[canderson]

It probably will

Yeah - and they'll probably use the story for a made-for-TV movie titled "Escape from Amsterdam".