TT XL Live IQ Routes UK - Reformat??

[camlake]

Hi All

I have had a number of problems with my unit ( XL Live IQ Routes UK + TomTom Traffic and services) over the past two weeks ie

Restarting
Boot screen appearing
Unit grey screen - no signal/lost satellites - Have GPS quickfix on

Have tried soft restart on a number of occasions with no joy.

Is there any way one can do a total clean out of the unit and do a re-install?

My only problem is that never did a Back up from new 6 mths ago however have found my complete file on computer in

C/Docs&Settings/Kev/MyDocs/TomTom/Home/

here I have the files: Back up / Download / From Device / Sharing / Uploads

and relief my Map is there!

So instructions how to get back to an original & clean installation would be of great help and I will then perform an Explorer Back up and hopefully my unit problems will be sorted unless someone can tell me otherwise.

Thanks

Kevin

 

[mikealder]

Welcome to the forum Kevin, is your device a Live unit or not as the XL IQ can be supplied in either form and it makes a difference as to which software should be installed to it - if you have a copy of your map it will be easy to format the device and take it back to day01 - Mike

 

[camlake]

Hi Mike,

Thnaks for welcome

Mine is a live unit subscribe to Live traffic, safety alerts, fuel etc.

Kevin

 

[mvl]

You can never trust the Tomtom HOME backups. So before doing anything else, make another explorer backup per here.

Then you can format the Tomtom, run clearflash, then use HOME to restore your backup. Then run "update my XL" and it should reinstall all your old files / maps / etc.