TomTomHOME crashes

[doublej]

Hi

After upgrading TomTomHOME to v 2.5.2.60 I now have a problem when trying to connect my TomTom One v3 via USB to my computer.

The TomTomHOME software loads and runs OK and recognizes the GPS but after only a few seconds pops up a little box with the following message: " HOMERuntime.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

I have been in much contact with the support people and have reinstalled TomTomHOME a number of times with no luck - I rather think they have run out of ideas as to what to try next.

Does anyone have any thoughts as to what I can try?

Cheers

John
Melbourne, Australia

 

[dhn]

See if you have Net Framework installed on your computer. (look in Control Panel-->Add/Remove Programs.). If not, go here to get it. Install. Then try running Home again.

 

[doublej]

Thanks for this suggestion. I deleted my .NET Framework v2 and installed a new downloaded version 3.5 but to no avail. I still get the same error occurring.

Do you think it would be worth me doing a pin reset and if I do will I lose my 'favourites'? As I can open the TomTom as a drive when connected to my computer I rather feel that it is a PC problem not a PND one.

Cheers

John

 

[dhn]

A pin reset will NOT cause a loss of favourites. At worst, you'll have to reset the time on the unit.

 

[doublej]

Well, finally resolved the problem.

TomTomHOME kept crashing at the 'Latest Map Guarantee' screen so (don't ask me why) I uninstalled my Australia maps and then reinstalled them and that seems to have fixed things. Must have been a glitch somewhere in the map file which was causing the problem.

Anyway thanks for the help offered.

Cheers

John, Melbourne (where it is currently 90degrees F!)