TomTom XL freezing on startup (was "4et03")

[quotha]

Have a Tomtom that will not power up. It starts the process, but will not pass the Tomtom screen with 2 hands in a circle. Have tried to reset, but no luck there. Any other helpful ideas??

 

[quotha]

To be more precise; I can get past the drums and then it freezes.

 

[dhn]

There is no model as you are showing. Go to the following link to determine what model you do have.......

http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355

 

[quotha]

model: 4ET03

It's printed just above the reset hole! The bar code reads C_NOGJ4360B10046. underneath that it reads (4ET0.002.03)

 

[dhn]

Do you normally use Home2?

When you connect to the computer, do you see the contents of the unit as an external drive? If so, look for a ttext file called ttgo.bif in the root of the unit (not in any folder).

The second line will show the device name.

And, talking about a reset hole ......... have you tried resetting the unit?

 

[quotha]

Device Name = TomTom XL

 

[dhn]

Okay, back to the problem.......

1. Make an Explorer, not Home, backup of the unit's contents. If not sure how, see here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer.html

2. Delete all the loose files in the root of the unit, NO folders or their contents.

3. Connect to Home and install the application offered.

4. Disconnect PROPERLY from Home using the Device Disconnect icon.

Any better?

 

[quotha]

Thank you for the help! I will try this in a few and reply back! Work beckons!

 

[quotha]

I have backed up the files. I have deleted the loose files off of the Tomtom. how do you install TTHome to device?? I still have same trouble as before, it freezes after the drums

 

[quotha]

Correction! it now flashes a circle with a red X in it.

 

[dhn]

You need Home 2. Get it at at tomtom.com/home.

Install it and connect your device to the computer and start Home 2. It (Home) should recognize the application is missing and offer the application again.That's step 3 from my post above.

 

[Andy_P]

Home 2 goes on your computer, NOT on the device.

 

[felix]

Hi,
I have exactly the same problem on the same device ("Tomtom XL" acccording to ttgo.bif file). I tried following the instructions in this thread but device still freezes on the "hands" display when it's started up. It had been working fine until I tried downloading the latest map updates (I hadn't done this for ages). The download aborted and demanded that I downloaded Tomtom Home 2, which I did, then download apparently completed successfully but the device is now dead. I've tried resetting it using the reset button on the device lots of times, and holding down the on/off switch (which does nothing).
Anybody any ideas, please???
Thanks

 

[dhn]

Connect to the computer and make an Explorer, not Home backup. If not sure how, see here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

Now then........

How were you downloading a map if not already using Home 2?

Anyway, try this.....

After the Explorer backup, format the unit, do not use quickformat. Then restore the backup. Any better?

 

[felix]

Thanks for the suggestion but no joy. Since I didn't make any backup until I had a problem in the first place (of course I regret that now) aren't I likely to have a problem with restoring that backup? Got it to a state where it told me I had no maps at one point but when I fuly restored it, it froze again. Is there any way I can restore it to factory settings (with original maps), or any files/folders I can replace selectively?
Thanks

 

[dhn]

Go through the steps I said. The reformatting may solve the problem.

 

[felix]

Hi,
I think you misunderstood, I tried exactly what you said. Had a couple of problems reformatting for some reason but eventually it was successful. But having tried all that it still freezes on the opening hands logo.
Thanks

 

[felix]

...by the way I just tried your other suggestion from earlier in the thread of deleting all the files in the root directory and letting Home 2 install an application update. Unfortunately this also left me with the same result, and also seems to leave me with some files missing from the root directory. So I'm pretty stuck!

 

[jimincolerne]

XL Live crash

My XL Live crashed after I updated last night and have the same issues. Will not get past TomTom Hands. Have done the jungle drums reset and still keeps rebooting. I do get a green screen. Will try thread suggestions tomorrow.

 

[Andy_P]

You've probably tried most of these, but try them ALL in the order listed>

Tomtom Acting Up? -Part 1 - First Steps In System Recovery
Tomtom Acting Up? - Part 2 - How To reinstall *fresh* Software using Home

I know you say you've tried resoring the software already, but unless there is some other issue (such as a hardware fault), it will always install the right number of files to get it going to a basic level.