tomtom xl 330S woes

[greasy]

I have a 330S that is having problems.I did a n update from tottom site and now am running into problems.When you try to type in a zip code or type in a letter the next number will appear on the screen,such as type in the number 3 and you will get 4 or type in the letter R and you get S.I tried to do a factory reset as I had nothing but home added to it but did not help.Any help would be appreciated.

 

[dhn]

Have you tried resetting the unit by holding the power button for about 10 seconds? (I don't think that model has a dedicated reset hole).

 

[greasy]

yes i have tried that also still no luck

 

[dhn]

Perhaps uninstall the application and reinstall??

 

[greasy]

I notice now the device will not find gps signal.I went outside on porch with clear view of sky waited almost 5 minutes still could not find gps signal.

 

[greasy]

Just tried that earlier this morning.problems seem to be getting worse.I also noticed after putting it to factory settings that after letting it check for updates it shows no updates.

 

[greasy]

finally got it to pick up satellites but noticed that navigate to,find alternative and add favorites was greyed out

 

[greasy]

Final update::: I got techinal support at tottom they walked me through some steps but would not help the problem.Basically told me that since it was a little over a year old that the trash can was the best place for it.

 

[dhn]

What kind of update did you get and do you happen to have a backup, hopefully made with Explorer, prior to this problem happening?

 

[mvl]

What are the first 2 letters of the serial number on the bottom? There are some things we can do to attempt to revive it.