TomTom updates are a joke

[lutece7]

They put in a a 7 mile extension to a 15 year old 8 lane Toll Road near my house I use this toll road extension all the time. It connects two major Interstates in the Dallas Fort Worth area. It was finished well over a year ago.

I wish I could use my TomTom when leaving home and coming back at night, but can not, because it is not there on my TomTom. Why don't I update???

I get emails from TomTom all the time asking me to buy an update for $79 and more for subscriptions. But this 8 lane toll road extension is still not there when I look at the TomTom Route Planner.

I have asked TomTom tech support if a toll road is not on the Route Planner, does that mean it is not on the TomTom map update? and they say yes. I have asked twice.

I will never buy another TomTom product. Over a year, is way too long to make this update. Don't you agree???

TomTom has lots of little idiosyncrasies, bugs and quirks that I can live with, but not this. Not this oversight.

I once tried updating it using Mapshare, but you can not add 8 lane toll roads, right?

thank you for letting me vent. I will advise all who ask me to stay clear of TomTom.

 

[widescreenforever]

Can you show any maps .. ??

 

[lutece7]

sure thing, take a look at this Google map. the extension to the Toll Road I am talking about is numbered 161 and it is the section between Hwy 183 and Interstate 30 that has still not been added to TomTom after over a year.

Google Maps

 

[OT2]

Try reporting your problem here. They provide feedback on what is being done with your information...

http://mapinsight.teleatlas.com

 

[lutece7]

ok, thanks for the suggestion. I did it.

It seems strange to me, that mapping services like TomTom and the one you suggested I submit this to, have to depend upon me to tell them about a 1 year old 8 lane toll road extension that is 5 or 7 miles long, located in the 5th largest metropolitan area of the United States. Jeesh! Glad to do my part.

 

[OT2]

They will provide you a link to the work sheet where they are checking and updating the problem. I don't know how long it takes, but mine (submitted 12-2-10) was checked and the problem found within a week or so. It now stands that they are trying to decide how to address the problem. At least they seem to be doing something.

 

[lutece7]

what is the relationship between mapinsight.teleatlas.com and TomTom?

 

[dhn]

TomTom owns the mapping company TeleAtlas.

New map data goes from TeleAtlas to TomTom where it is 'massaged' to fit the mapping software TT uses in its updated maps.

 

[Michael Quinlan]

They will provide you a link to the work sheet where they are checking and updating the problem. I don't know how long it takes, but mine (submitted 12-2-10) was checked and the problem found within a week or so. It now stands that they are trying to decide how to address the problem. At least they seem to be doing something.

I don't know what type of problem you reported, but the fact that they have to decide how to address it worries me. I would think there would be a well established process in place for almost any type of update or map error.

 

[canderson]

I don't know what type of problem you reported, but the fact that they have to decide how to address it worries me. I would think there would be a well established process in place for almost any type of update or map error.

Could be that they have some conflicting data that has to be resolved. These guys get a lot of info directly from municipal and state governments for US mapping. There may be a question of actual geolocation vs. what they were originally supplied. Odd that it's gone this long without being noticed and reported, though.

 

[OT2]

I thought it was taking a long time, but it may be that they were confirming address numbers, etc. The street I reported missing has been there several years. The street connecting it to the main route was "unnamed" until I named it through the TomTom process, but this one runs across the end of that one in a "T" fashion, ending with a "dead end" at either end. It appears on many other map programs.