TomTom Rider v4 (2013) battery is not charging at bike mount

[Thomas Stendel]

Hi from Austria,
While riding the TomTom Rider suddenly shut down (like it does when the ignition is turned off).
Since then the TomTom Rider is not charging or turned on/off by ignition anymore.

I checked the docking station using a multimeter:
Lead plug: ~13V
Outer two pins: ~5V

I also cleaned the pins and male contacts at GPS side.

My warranty ran out in 05/2015.
Is there a way I can fix the device myselfe?
Is there a way TomTom is fixing this after warranty with obligingness.

I was always satisfied by the TomTom Rider, but the short life span of just about over 2 years is a clear downside.
I hope this can be fixed.

Thanks alot!

 

[dhn]

TomTom doesn't fix it (for free) after the warranty period. They might for a price. Does the device charge when connecting to the computer when using the cable that came with the device? Can you try keeping it connected to the computer for at least 2-3 hours and then try turning it on?

Here's a video on replacing the battery on a Rider 2. I suspect a Rider 4 would be similar.

 

[Thomas Stendel]

The device is charging without any problems, when connected via USB.
The device is also running fine, while on battery.

 

[Arno]

Thomas, you may also want to ask the question in the not company connected http://www.meintomtom.de/ .