TomTom ONE SD Problem

[nyforever]

Version: TomTom ONE (4N00.004)

While on vacation in Florida, this device just suddenly stopped working. It turns on and off fine, but when I turn it on, it gives a graphic telling me to take out the SD Card (and an X on the SD Card). I took it out, then it tells me to put IN an SD Card. So I put in the original TomTom ONE blue SD card, and it again tells me to take it out.

I have several SD Cards, so I tried a 1gb SanDisk SD Card; formatted it FAT32 and put it in. It tells me to take the SD card out. I tried formatting it FAT16; same thing.

I downloaded TomTom HOME. I put the original SD Card in, attached the USB cable, and turned the device on. Windows Vista recognized it as TomTom One device, and asked me to name it so it can sync. I left the name default: TomTom ONE. TomTom HOME seems to not be able to find the device; Windows Vista found it and installed proper drivers, but TomTom HOME cannot seem to connect to it. I'm running this under "Run as Administrator Mode" also. I checked the troubleshooting, and it says that the TomTom device should ask if I want to connect to the computer; this never happened. However, the computer recognizes it... Why isn't HOME recognizing it?

I inserted the original TomTom ONE SD Card into the computer. It told me that I have to format it to even use it. TomTom HOME doesn't even open the SD card as it should (based on "using a card reader" troubleshooting). So I format this original SD Card as FAT32, then Vista can access the SD Card.

I put it back into the TomTom ONE device, and it once again tells me to pull out the SD Card. I plugged the USB back in, and Windows Vista tells me that I can open the I: Drive (i.e. the TomTom SD Card which is inserted into the TomTom ONE). I open it, and it seems like the TomTom device is working as a HUB. TomTom HOME still refuses to recognize it.

What's going on? Any help? Tips?

NOTE: I reset (15 seconds holding the reset button) several times between the troubleshooting I've been following (as seen above).

EDIT2: I have the TomTom USA and Canada v675.1409 Maps on my computer [downloaded].

 

[Gilbert]

Version: TomTom ONE (4N00.004)

While on vacation in Florida, this device just suddenly stopped working. It turns on and off fine, but when I turn it on, it gives a graphic telling me to take out the SD Card (and an X on the SD Card). I took it out, then it tells me to put IN an SD Card. So I put in the original TomTom ONE blue SD card, and it again tells me to take it out.

I have several SD Cards, so I tried a 1gb SanDisk SD Card; formatted it FAT32 and put it in. It tells me to take the SD card out. I tried formatting it FAT16; same thing.

I downloaded TomTom HOME. I put the original SD Card in, attached the USB cable, and turned the device on. Windows Vista recognized it as TomTom One device, and asked me to name it so it can sync. I left the name default: TomTom ONE. TomTom HOME seems to not be able to find the device; Windows Vista found it and installed proper drivers, but TomTom HOME cannot seem to connect to it. I'm running this under "Run as Administrator Mode" also. I checked the troubleshooting, and it says that the TomTom device should ask if I want to connect to the computer; this never happened. However, the computer recognizes it... Why isn't HOME recognizing it?

I inserted the original TomTom ONE SD Card into the computer. It told me that I have to format it to even use it. TomTom HOME doesn't even open the SD card as it should (based on "using a card reader" troubleshooting). So I format this original SD Card as FAT32, then Vista can access the SD Card.

I put it back into the TomTom ONE device, and it once again tells me to pull out the SD Card. I plugged the USB back in, and Windows Vista tells me that I can open the I: Drive (i.e. the TomTom SD Card which is inserted into the TomTom ONE). I open it, and it seems like the TomTom device is working as a HUB. TomTom HOME still refuses to recognize it.

What's going on? Any help? Tips?

NOTE: I reset (15 seconds holding the reset button) several times between the troubleshooting I've been following (as seen above).

EDIT2: I have the TomTom USA and Canada v675.1409 Maps on my computer [downloaded].

If the TT system puts a big ?X? for your SD card, it means it does not see the system on it.

I'm now fishing for possible causes... Your card could have some problems and I would run a chkdsk on it. I strongly suspect your FAT tables or some files are problematic. I experienced that problem on one file (the map's cline.dat file) but corrected it with chkdsk with the /f parameter and later checked to make sure it agreed with my original backup of the system. I discovered the problem when trying to backup the whole device and the backup program warned me of the problem...

I hope you have a recent valid backup of your data!

 

[nyforever]

If the TT system puts a big ?X? for your SD card, it means it does not see the system on it.

I'm now fishing for possible causes... Your card could have some problems and I would run a chkdsk on it. I strongly suspect your FAT tables or some files are problematic. I experienced that problem on one file (the map's cline.dat file) but corrected it with chkdsk with the /f parameter and later checked to make sure it agreed with my original backup of the system. I discovered the problem when trying to backup the whole device and the backup program warned me of the problem...

I hope you have a recent valid backup of your data!

I did do the error-checking option before formatting both SD Cards (my SanDisk and the original TomTom SD Card); Had both options checked: Automatically fix file system errors, and Scan for and attempt recovery of bad sectors. It told me that there was nothing wrong, so I know its not the SD Card problems. :/

Because I couldn't even access the TomTom SD Card through Windows nor the TomTom HOME device, I never backed up the data. However, I thought you could easily re-install the software/maps using TomTom HOME (since I already have the maps downloaded to my computer) after the device recognizes the SD Card. It never recognized any SD Cards (formatted, brand new).

 

[dhn]

Do you have a card reader for the sd card? If so, does Windows recognize its existence as external storage?

 

[nyforever]

Do you have a card reader for the sd card? If so, does Windows recognize its existence as external storage?

Yes I do; I have formatted both cards using the card reader. The original blue TomTom SD Card couldn't be opened via Windows until I formatted it. TomTom HOME never bothered to open the TomTom SD Card (as it says in the troubleshooting tips), so I figured the card must've been damaged software-wise (i.e. why I formatted it to FAT32 (also tried FAT16)).

I also tried using a SanDisk SD Card I have. That didn't work either. Both cards are readable by multiple digital cameras and Windows (as external storage), so I doubt its the card's hardware fault.

 

[Gilbert]

Yes I do; I have formatted both cards using the card reader. The original blue TomTom SD Card couldn't be opened via Windows until I formatted it. TomTom HOME never bothered to open the TomTom SD Card (as it says in the troubleshooting tips), so I figured the card must've been damaged software-wise (i.e. why I formatted it to FAT32 (also tried FAT16)).

I also tried using a SanDisk SD Card I have. That didn't work either. Both cards are readable by multiple digital cameras and Windows (as external storage), so I doubt its the card's hardware fault.

I've reread the whole thread... I now suspect some hw problem with the TT's card connections being broken, loose or corroded. If still under warranty, contact TT. Else, open it up and look inside to see if something obvious along the lines of what I mentioned apply. I've often used my multimeter in similar cases and found I could repair the problem myself faster and cheaper. The damp saline air of Florida can be harsh on internal electrical contacts...

 

[nyforever]

I copied and pasted my original post and sent it to TomTom Customer Support. Their response?

...
The issue that you are experiencing has nothing to do with the SD cards that you are using. It is the application or software installed to the SD card that is causing the red X on the screen. There is a website that will walk you step by step through the process of correcting this. Please see the website listed below.
www.tomtom.com/2053
...

I think they totally ignored reading it. I sent another response saying that I already did go through the troubleshooting (including that specific one), and how I cannot even get the TomTom HOME software to recognize TomTom ONE to reinstall the software, and they send me this message:

...
The red X on the TomTom unit can only indicate that there is something wrong with the application on the TomTom unit.
...
I suggest you to see the website listed below.

www.tomtom.com/2053
...

Some customer support they are... -_-