Tomtom Maps Help!

[Gianni72]

I received an email in Feb 09 telling me to get the latest maps which I downloaded. Just after this before I could update my device my computer crashed and was sent back to repari. In the meanwhile I went off on holiday.
when I returned I decided to buy a mac and eventually got round to hooking up my Tom Tom XL one to it. I attempted to download the updated map I had paid for and it crashed several times and then wiped the use of the map I had bought with the device asking for the activation code. I phoned Tom Tom support who after 20mins decided it was because my Mac was wirelessy connected to the internet. He became very defensive and rude in tine which surprised me. I asked to speak to a line manager and he took my number. He never did send me the log reference as he said he would. I then as he suggested connected via a wired conection and the maps I have paid for are not available for me to download so in short I cant use the Tom Tom and have paid over ?60 for the privilege? surely there must be a solution?

 

[mvl]

If you got a corrupted map via wireless, you should be able to erase it from your mac and download another one.

Go to "remove items" in HOME, and click the "items on my computer" tab. Highlight the map and erase it.

Then you should be able to go to the maps section and download it again.

 

[CynicX]

Things like this can be very sensitive to data corruption. However corruption is pretty easy to avoid wirelessly with standard technology. Generally data corruption accords when the connection is dropped. This comes from poor wireless reception or a computer/network/router/modem problem, even a timeout setting within one or all over those. Even something really dumb like hibernation mode or screen savers. Or someone else logging on to the network with a device that the network doesnt like and booting the computers off (Playstation 3 vs Linksys router)...

I've downloaded terabytes of data without corruption (monitored for corruption and bad packets etc). 500-900 meg is pretty easy accomplishment.

If you dont feel computer savvy enough to check all the router settings and keep the network up long enough for the map download I would start with hard wiring the computer directly into the modem. Turning all the other devices on the network off completely. Making sure hibernation modes and screen savers are off, even if it means you sitting there for the entire download moving the mouse every 5 minutes...

If that seems a bit extreme its because it is. It shouldnt be this difficult for you. When you said it crashed a couple times are you talking about it crashing the actual Mac computer, Tomtom home, or what?