TomTom Home Route Planner not responding to laptop

[Radioactiveroy]

Everything fine with my START using my old XP machine but the 64 bit laptop doesn't allow some features like START manual or the ROUTE PLANNER. Mouse click on either results in a brief flash of 'what looks like a dos dialogue window' and then nothing happens. BTW Have downloaded the new software and like the Lat & Long input facility - Yippee !!

 

[dhn]

Using IE9? If so, try running in xp compatibility mode.

 

[Radioactiveroy]

Thanks dhn. How does one set up to run in 'xp compatibility mode'? Is it a permanent mode or can you casually go in and out? If all else fails I'll do my planning on the tired old XP machine that is really past its sell by date!

 

[dhn]

On the desktop shortcut for IE9, right click and select 'properties', then click on the 'compatibility' tab and select from the drop down menu.

 

[thomi]

Route Planner problem

I just encountered a similar problem. TomTom Route Planner activated from TOMTOM HOME causes the brief flash of a Black 'dos' style window, not long enough to read anything. But if I use the Plan a route on the Task bar it opens Internet Explorer 9 and I can do route planning. Any idea what the command is that is activated by clicking on the Route Planner button in Home (and what it should be ) so I can see if it is not calling the correct file?


Thanks for any suggestions
below is a copy of my system info ;

Profile folder = C:\Users\Owner\AppData\Roaming\TomTom\HOME\Profiles\w8xjwgjz.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\Owner\Documents\TomTom\HOME
Version = 2.9.1.2780
Language = en-GB
User name =
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.430.890926.1
Name = XXL 540S World Edition
Device Code = AKTYUDJN7A
Serial number = RZ5469C01388
Capabilities = ArrivalSounds CarSymbol Caymann DangerZonesCameras Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser VoiceRecording WarningSounds screensize=480x272
Storage devices = Internal Memory (F - Active
Installed Items = program/Navigator 9.430, startupscreen/splashw 1, suspendscreen/antitheftw 1, carsymbol/C-Class 1, itinerary/Thur_routine 0, itinerary/Weekly_shopping 0, loquendovoice/English (UK) - Kate 710, satimage/usx 2, zipcode/Great_Britain 895, zipcode/Nederland 895, map/USA_Canada_and_Mexico_P 845.2670, map/Western_and_Central_Europe_2GB 845.2645
Error incident IDs = 141799693, 145271977, 147515830
* Computer info:
Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
Free memory: -1 bytes
User home directory: "C:\Users\Owner\Documents\"
Home volume space: 629550 / 953764 MB
Temporary directory: "C:\Users\Owner\AppData\Local\Temp\"
Temp volume space: 629550 / 953764 MB
Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
Install volume space: 629550 / 953764 MB
External volume devices: F: [F:] 135 / 3773 MB
OS login name: "USER ID"
Host name: "IainsBoomerPC"
Date and time: 2012-09-10 15:10:08
* HOME info:
DLL Version: 2.9.1.2780
MapShare DLL Version: 2.9.1.2780
Language: en-GB
* Connected device: "TomTom XXL IQ Routes Edition"
ID: "AKTYU DJN7A"
Type: "xxl2010_plus_4096_tts_black"
Serial: "RZ5469C01388"
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom XXL IQ Routes Edition
DeviceVersionHW=XXL IQ Routes Edition
DeviceSerialNumber=RZ5469C01388
DeviceUniqueID=AKTYU DJN7A
RamDiskVersion=20120321
BootLoaderVersion=10012
LinuxVersion=1000
ApplicationVersionVersionNumber=9430
ApplicationVersion=890926.2
UserLanguage=English UK
(e-mail address removed)
LastConnectionTime=Never
GPSFirmwareVersion=Unknown
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
BuiltInColorScheme10=Asia
BuiltInColorScheme11=Brasilia
BuiltInColorScheme12=Concordia
BuiltInColorScheme13=NewAnglia
CurrentColorSchemeBuiltIn=4
CurrentVoiceInfo=Kate
CurrentMap=USA_Canada_and_Mexico_P
CurrentMapVersion=845.2670
CurrentHomeLocation=
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusSafetyCamerasStatic,PlusFuelPrices,HomeBackup,VoiceRecording,TTS,TTSCompressed,TTSLoquendo700,VoiceBrowser,LinkVolumeToSpeed,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,CarSymbol,RichPOI,PermanentMapCfg,RDSTMC,InternalFlash,SettingsOverride,SDK,USBAccessories,MultipleMaps,Traffic,MapOverlays,Documents,WarningSounds,ArrivalSounds,DangerZonesCameras
UnsupportedFeatures=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusBuddies,PlusSafetyCamerasDynamic,PlusRoadConditions,PlusFuelPriceTimestamp,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,GPRSEngine,ASR,ASRCnC,TTSUncompressed,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,ZeroVolumeSupported,CaymannAlwaysOn,MAC,DepartureAdvisor,RouteInfoBackToSummary,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,TextureRendering,ExtraSounds,UserSkin,FrequentDestinations,InternalModem,Prague,Bluetooth,HardDisk,SDSlot,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,SimpleMapBrowserButtonBar,HTTPActivation,AltDefaultCarSymbol
SupportedPatchTypes=3F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=243
CharacterSet=TTU
VehicleBrand=
VehicleModel=
VehicleOptions=
tthome.bif file contents:
[TomTomHOME]
(e-mail address removed)
IL #1: 'Internal Memory' 135 free/3773 total MB Block Size 32768 Media Name 'InternalMemory' serial $c3c33732, Writable