TomTom GO Premium Bluetooth connection issues

[Mike Miles]

Hello Folks,
Have been tearing my hair out, and hope the gurus here can help me!
Now my sim card support has stopped, I am trying to connect to my phone with bluetooth (Samsung Galaxy S22 Ultra) and not succeeding :-(
I have followed the technique described in MyDrive and from the website - the phone sees my GO Premium but the pairing does not complete (the TomTom appears not to receive the pairing request) and the operation times-out. i have also tried scanning the QR code on the NAV screen with the MyDrive app on the phone - same result...
I have reset the TomTom several times with still no pairing possible - but my phone has paird with my Rider 550 as easily as you like! And, my wife's phone pairs with the GO premium just fine...
Any thoughts or help please?

 

[Willy875]

Hi
Instead of using Bluetooth, use your phone's Wi-Fi hotspot. It works much better.

 

[Mike Miles]

Thanks Willy, that worked!
Still baffled why my phone will Bluetooth pair with the Rider 550 and not the GO though... And why my wife's phone will also pair with bluetooth?
Thanks for the tip - at least I do have functioning traffic again

 

[Ricko]

I'm having the same issue. I have two devices and niether will connect to Bluetooth.

 

[Ricko]

I might have solved it. Apparently Tomtom have stopped supporting MyDrive connect on Android and Iphone. So I uninstalled the app and then succesfully connected to Bluetooth in the normal way. So I guess that the App was causing a conflict.

It would be helpfull if Tomtom removed all thier outdated information on how to connect via Bluetooth.