TomTom Go on more than one phone

[Paul Spanton]

My wife occasionally used the satnav 5200 when going on lone journeys - usually, it's me using it, either alone or with her. I now have a subscription and have started to use it on my phone using Android Auto. I learned how to download all parts of the UK map not just the local part thanks to this forum.
Is it possible for my wife to install TomTom on her phone and use my subscription? We can never use both at the same time having only one car. I try to set it up as I did on my phone and it tells me that my email address does not have a subscription. Not true - I have just updated the UK maps on my phone just now.
Thanks
Paul

 

[Willy875]

On both phones, you must log in with the same credentials that allowed you to purchase the app.

 

[Paul Spanton]

That's what I thought I had to do. I have tried quite a few times now on her phone using my email address and the password I use for TomTom and it tells me that there are no active subscriptions for this TomTom account. Yet lower down the screen, it tells me that I am logged in as me paul. etc. .com No typos. Why can't it find my subscription? I use my subscription with TomTom on my phone or on the Go5200 linked to my phone's 'WiFi'. So the subscription is in place.

 

[Willy875]

Did you purchase the subscription via your Google account or via your Tomtom account?

 

[Paul Spanton]

Google, I think. Google Pay certainly came into it. Is it not buying the same product? There was no warning . . .

 

[Willy875]

If it's with Google, you need to log in on both phones with the same Google account credentials.