Tomtom didn't honor warranty.

[HondaAero]

I have a Rider 2 that stopped accepting a charge. I contacted Tomtom about a repair or replacement within 12 months and they refused to honor the warranty. Not at all happy with the company. Think twice before buying their products.

 

[tgold]

That sounds unusual. I believe this is the current US warranty: http://www.tomtom.com/lib/doc/legal/lw/LW- NEW/LW(US)-English 2007 FINAL.pdf. What did TomTom say about their position?

 

[canderson]

@HondaAero
What explanation was provided? We've never heard of a unit within the warranty period refused for a battery replacement! Was there some question about purchase date vs. warranty period, or ???