Hi
I got the following mail from the customer support, After following all the seps, when i log bak into tomtom home to reinstall the application, it shows me no updates needed. All i now see on my device is a big white cross in a red circle. i am using tomtom one140. Any one has got any idea...
Thanks
STEP 1 Make a Backup
- Reset your TomTom device: TomTom, portable GPS car navigation systems - Support home - Select your product and connect it to your computer.
- Open TomTom Home
- Click on 'Backup and Restore -> Backup' in TomTom Home 2.x
- Proceed with making a full backup of your device.
- See TomTom, portable GPS car navigation systems - Support home - Select your product in how to do this also.
STEP 2 Delete the Application Files
- Open My Computer in Windows, you will see the TomTom as a removable disk. Double click into it.
On a Mac, click on the TomTom disk that appears on your desktop.
- You will see a list of folders and a list of loose files
- Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
- Close the window when all files are deleted by clicking on the [x].
STEP 3 Delete the Downloads Folder
- Close TomTom Home. On A PC, close TomTom Home from the system tray in the bottom right hand corner of your screen. Right click on the Red TomTom Home icon and choose 'Exit'
- Open My Documents/TomTom/Home/Downloads and delete everything inside the 'Downloads' folder.
- On a Mac, on the Finder bar, click on 'Home -> Documents -> TomTom -> Home -> Downloads' and delete everything inside the 'Downloads' folder.
STEP 4 Run the Clear Flash Tool
- Make sure your TomTom is connected to the computer and switched on.
- Click on http://www.tomtom.com/updates/clear_flash/clear_flash.exe to run the clear flash tool.
- Install the Clear Flash tool
- Once installed, disconnect the TomTom from the computer.
STEP 5 Run a Disk Error check
- On a PC, Connect your TomTom device to your computer and switch it on.
- Click Start > My Computer and then right-click the removable drive for your TomTom device.
- Click Properties.
- Select the Tools tab.
- Under Error checking click Check Now...
- Tick both boxes and then click Start.
- On a Mac, Connect your TomTom device to your computer and switch it on.
- Go to Applications : Utilities : Disk Utility.
- Select your TomTom device in the left pane and then click Repair Disk.
The utility checks the device's memory and fixes possible errors. This may take several minutes (a GO 910 may take up to an hour).
STEP 6 Update Your Device.
Next we will reinstall the application via TomTom HOME.
- Open TomTom Home
- TomTom Home will check for updates. If not, click on 'Update my Go', or 'Update My One'
- In the list of updates, you will see a 'Program Application'.
- Deselect all other updates that may appear.
- Click on 'Update and Install'. This will download and install the program application update.
- Once complete, Click on 'Device -> Disconnect Device', then turn off your device and disconnect it from your computer.
- Switch the TomTom on.
When switching on the device it should boot as normal again.
I got the following mail from the customer support, After following all the seps, when i log bak into tomtom home to reinstall the application, it shows me no updates needed. All i now see on my device is a big white cross in a red circle. i am using tomtom one140. Any one has got any idea...
Thanks
STEP 1 Make a Backup
- Reset your TomTom device: TomTom, portable GPS car navigation systems - Support home - Select your product and connect it to your computer.
- Open TomTom Home
- Click on 'Backup and Restore -> Backup' in TomTom Home 2.x
- Proceed with making a full backup of your device.
- See TomTom, portable GPS car navigation systems - Support home - Select your product in how to do this also.
STEP 2 Delete the Application Files
- Open My Computer in Windows, you will see the TomTom as a removable disk. Double click into it.
On a Mac, click on the TomTom disk that appears on your desktop.
- You will see a list of folders and a list of loose files
- Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
- Close the window when all files are deleted by clicking on the [x].
STEP 3 Delete the Downloads Folder
- Close TomTom Home. On A PC, close TomTom Home from the system tray in the bottom right hand corner of your screen. Right click on the Red TomTom Home icon and choose 'Exit'
- Open My Documents/TomTom/Home/Downloads and delete everything inside the 'Downloads' folder.
- On a Mac, on the Finder bar, click on 'Home -> Documents -> TomTom -> Home -> Downloads' and delete everything inside the 'Downloads' folder.
STEP 4 Run the Clear Flash Tool
- Make sure your TomTom is connected to the computer and switched on.
- Click on http://www.tomtom.com/updates/clear_flash/clear_flash.exe to run the clear flash tool.
- Install the Clear Flash tool
- Once installed, disconnect the TomTom from the computer.
STEP 5 Run a Disk Error check
- On a PC, Connect your TomTom device to your computer and switch it on.
- Click Start > My Computer and then right-click the removable drive for your TomTom device.
- Click Properties.
- Select the Tools tab.
- Under Error checking click Check Now...
- Tick both boxes and then click Start.
- On a Mac, Connect your TomTom device to your computer and switch it on.
- Go to Applications : Utilities : Disk Utility.
- Select your TomTom device in the left pane and then click Repair Disk.
The utility checks the device's memory and fixes possible errors. This may take several minutes (a GO 910 may take up to an hour).
STEP 6 Update Your Device.
Next we will reinstall the application via TomTom HOME.
- Open TomTom Home
- TomTom Home will check for updates. If not, click on 'Update my Go', or 'Update My One'
- In the list of updates, you will see a 'Program Application'.
- Deselect all other updates that may appear.
- Click on 'Update and Install'. This will download and install the program application update.
- Once complete, Click on 'Device -> Disconnect Device', then turn off your device and disconnect it from your computer.
- Switch the TomTom on.
When switching on the device it should boot as normal again.
