tom tom model from hell

[zig123]

I'm a long time tomtom user but am getting very frustrated with tech suort. I'm cutting and pasting a letter draft to get your opinions.
5/13/2010

To Whom It May Concern:




I have spent hours on the phone with tomtom tech support and several weeks waiting for Fedex with three defective tomtom xl 330?s

They would not download the new map updates. The reason for getting the new unit was to get the new maps.

Your policy may be to send the defective one back and you will send a new one to replace it. Well, I have done this three times already and don?t intend to do it again. Here?s what we can do at this point.

1. I will send the latest one back and your tech dept can preload the newest map ver. 845.2666 and send it back then I won?t have to get it hung up trying to download and install it
2. I will send the latest one back and you can send me a slightly different model (ex xl 330s,xl 340s etc) that doesn?t have a memory card issue
3. I will send the latest one back along with my receipt and you can mail me a check and I?ll by a Garmin that works.

If none of these options will work for you I will eat the $90 and go buy a Garmin for $119 and a mini DV cassette for my video camera. Then I?ll make a mini youtube video called ?tom tom from hell?. Since my friend is an attorney I will only document the hours with tech and the three tom tom?s back and forth. I won?t say ?tomtom kills baby seals? or anything that may be liable only the truth. I?ll open with a close up of the tomtom saying ?no maps found? etc.

This of course won?t get me a working tom tom but will help many other people from going through the same thing. It may also cost you some lost revenue because after seeing the video I know I would not want to buy one.

Sincerely,



John Ziegler
Well too mean or reasonable given the ordeal so far?

zig 123

 

[canderson]

Perhaps if you'd have come here sooner, we might have you up and running. There's a mountain of experience here to deal with map update issues.

So what was your symptom, anyway? Unit claiming it didn't have enough space for the new map? A quick search here would have turned up answers to that and a lot of other possible issues.

 

[zig123]

no, even after formating the tomtom and downloading a new map it would download then hang on the install to disc section. Got error msg failure to copy xxx.etc. Tomtom support couldn't cure it either.
zig 123

 

[mvl]

Yes, that is a known problem. You need to update the software to the latest version before attempting the map install.

The 8.082 software version that is preinstalled on most XL330 models has a bug in the USB driver.

 

[zig123]

Thanks, after I back up in Windows I'll update the software. How do I manually get the latest app version if it doesn't say "new application available" ? Also if you (we the public) know of a USB but why didn't their tech guys tell me this long ago; I spent enough time with them on the phone.

Zig 123

 

[mvl]

Thanks, after I back up in Windows I'll update the software. How do I manually get the latest app version if it doesn't say "new application available" ? Also if you (we the public) know of a USB but why didn't their tech guys tell me this long ago; I spent enough time with them on the phone.

Zig 123

It should say new application available. If not, let us know what version you have of the application and the numbers after "boot" on the app screen, and we can walk you through a manual upgrade.

There are lots of things that the user communities have found that haven't made it into the support knowledge base yet. It's a shame as some of them have been known for years.

 

[zig123]

I can go into manage my tom tom and remove the app. close tt home them reopen it later and it will say need to install new app-

zig 123

 

[mvl]

The goal is to get app 8.083. Then after you get the app, you need to turn off and on the Tomtom while disconnected from the computer, as that will upgrade the USB drivers.

If HOME doesn't give you app 8.083, let us know the app # that it does give you, and we'll give you manual update steps.