Ssangyong Korando and tomtom updates

[Scanny]

Hi All
I have just purchased a 2016 Ssangyong Korando which has tomtom sat nav inbuilt. The maps hadn’t been updated since new so I purchased a new 5 yr licence to get my SD card updated with the latest maps. Upon trying to load it following the Ssangyong instruction I downloaded online the system won’t accept the SD card. An error pops up saying No Upgrade File, check USB (SD) connection stats. I have also used a brand new SD card to try in case the old card was corrupt but I get the same error.

I’m hoping someone might be able to help me before I take it to my local ssangyong dealer who wants £85 per hour to diagnose any errors.

 

[canderson]

Wish I could be of more help, but not familiar with which TomTom system is employed by SsangYong.
If I am understanding correctly, it's the TomTom nav system and maps that are embedded in the overall 'infotainment' head unit of your vehicle? If so, that definitely has to be dealt with by the dealer/Ssangyong.
I assume it's this site you're trying to work with? >> https://ssangyong.navshop.com/downloads/
Be careful with your original card. If done as with other Korean manufacturers, that card is 'keyed' to your vehicle, also contains all of the nav software, and its corruption would be a major problem. That said, it also likely means that it's that card that must be updated.

What happens if you attempt to update the "Korando Navigation system software" rather than the map?

 

[Scanny]

Hi canderson

You are right in your assumptions as to the infotainment and the ssangyong site. However I left the updating of the original card to the tomtom technician who removed what was on the card and loaded on the new maps so I guess he has taken all the ‘keyed’ information off which would explain why it won’t load up again. There doesn’t appear to be an option to upload the software on the infotainment system and only the map.

Thanks for your suggestion but upon reading through all the postings here it appears to be that tomtom itself as a sat nav system is riddled with problems. My regret is that I paid by debit card and not my credit card so that I could reject the upgrade as not of merchantable quality.

Regards Mike

 

[canderson]

However I left the updating of the original card to the tomtom technician who removed what was on the card and loaded on the new maps so I guess he has taken all the ‘keyed’ information off which would explain why it won’t load up again. There doesn’t appear to be an option to upload the software on the infotainment system and only the map.

Can you elaborate a bit upon this? What TomTom technician? How did TomTom become involved?
The site I pointed to earlier has the firmware available for download as well as maps. Was it just that no firmware was offered but the button was available to download it? I thought I had correctly selected your vehicle type.

 

[Gibraltar5613]

I have same problems, even did the stuff done by a guy on a caravan help site and still no use.

 

[canderson]

I have same problems, even did the stuff done by a guy on a caravan help site and still no use.

What are the results if you visit this site (updated link) and follow those instructions?

https://ssangyong.navshop.com