Should I send my 930T back to the vendor?

[askmyforum]

I can't find an email address for Tom Tom tech support, so I"m here hoping to find someone with the same bad experience as I am having with my new out of the box Tom Tom 930T. My question is; should I give up on it and send it back for a refund.

When I connected the unit it displayed 930, not 930T. That tells me that I didn't get what I ordered. Nothing displayed on the screen except a picture of the unit. Touching the screen did not accomplish anything. And I could not turn it off.

So, I started installing the software that came on the disk. That was a mess. Learned one thing though, the software had not been updated for 20 months. That tells me that I do not have a 930T. Sometimes it would try to automatically search for updates, then it would abort back to the software update page. That didn't work either, It would bomb about half way through the download.

Anyway, I finally got the download to work and installed. Still though nothing would display on the unit except a road scene, and I couldn't turn it off. It was frozen, and so I had no recourse except to reset it. After that I could turn it off and on, but still nothing worked, no screen questions, no screen display, no nothing.

Anyway, I'm leaving it charging another night to see if a miracle occurs.

I own a Garmin and unfortunately bought the Tom Tom as a gift. It has too many failure modes - forcing the user to access the web in order to make the unit work is a big mistake and very archaic.

Also found out that the version on the disk is 2.2. I downloaded the program from the web and it was version 2.7. Really, feel that I've gotten the shaft.

Thanks for any input.

 

[mikealder]

The 930 and 930T are identical devices, the difference is whats in the box as the 930T should have been supplied with an RDS-TMC Traffic receiver, the device won't know whether its a "T" model or not and its quite easy to purchase the device and receiver as two seperate parts to get the same effect.

Don't get too hung up about pressing the reset button as its not too unusual.

The software supplied on the disk may as well go in the bin, as you have found out its way out of date, you need to ensure that Home is upto date before doing anything else with the device make a full backup of the 930T using Windows Explorer - Mike