Screen Issues when using TomTom route

[Milby3183]

I have a new go expert 6 which I use as a coach driver. I can plan the routes using the online Tom Tom planner and they sync perfectly with the device. The issue is when using the nav on the route at random points within the route the screen will go black then come back within a few seconds. It’s at random and random intervals of times. Sometimes it appears again in a few seconds sometimes it takes 20 seconds. When it reappears it will then look at whole route again and give me a new eta. The nav works perfectly with no issues when just using one destination just an issue when using a “route”.

Anyone had a similar issue or knows a fix ?

Thought it was faulty to start with but because it works fine on normal navigation it can’t be. I have tried a factory reset and the device has connectivity and is up to date.

Thanks in advance.

 

[GreeceRudy]

What you describe happens to me identically with the Go Navigator 7”.
I create routes in Google Maps, paste the link in Maps to GPX and import this GPX file into the device via MyDrive Connect.
With my old Go5000 I have done it this way for years without the described ‘blackouts’.

I also reset the factory settings but without the desired result. With great difficulty I was able to contact TomTom Customer Service, who suggested several solutions but that was also not successful.

A direct route from A to B, set in the device went without any problems.
But even more strange things happened to me. I always drive with the computer voice set. If the screen went black and the ETA was reported upon return, it immediately broke off again and went black. And the same thing over and over again.
As if this voice could be the culprit. As a test I set a spoken voice, but as soon as the route was broken off both voices came to report the ETA. This happened 2 to 3 times after which only the computer voice could be heard.
When checking which voice was set, it turned out to be the spoken voice.

The problem is very annoying, especially when you are driving in a city where you are unfamiliar and this happens to you regularly.

I am very curious how TomTom will deal with this, especially now that I am going to report to my contactperson that there are more users with the same problem with a different type of device.