RDS-TMC Traffic Antenna?

[Placesandspaces]

Has anyone tried to switch your traffic antenna to another device and get the message that the antenna is dedicated to the old device? If so....how do you get the antenna to be able to work with the new device? Thanks.

 

[GAW]

You go the TomTom website, and change the device on your account (You have to use the same account that you purchased Traffic services with).

First, log on to your account. Then go to Plus Services. You should see a "select your device" Icon on the top of the right side of the screen. After you select your unit, you should see a place to enter your new device code on the bottom, Do so and save (if you had changed it in the last 6 months, you would have to get TT support to do it for you).

Then on the left side, you should see your traffic subscription underlined. Click on it, and it will give the option to "reset account". Do so, and if you are lucky, when you next try the receiver, you should be back in business.

If not - call TomTom support and they can manually set it up for you - they do it all the time.

 

[Placesandspaces]

RDS-TMC Antenna?

Thanks for the information. I will give that a try and see what happens. Do you know if the antenna can be used on a different account or once it is used on a certain account it is locked into that specific one? Thanks.

 

[GAW]

It can be used on a different account, but your traffic subscription it tied to the original account. You would need to pay for and set up a new account.

Note - TT has had problems for months with the server that handles the receiver traffic subscriptions dealing with renewing and moving subscriptions, so do not be surprised if the resetting does not work. Call support if there are issues.