Problem with Tom Tom XL 330

[rebengoa]

I recebtly porchese a TomTom XL 330 for a gift to my son.
He asked me to check if upgrade was needed and I connect it to my Compuer.
Everything was fine. Ton Tom Problem requested to make and upgrade of the USA & Canada Map.
The upgrade was fine.
Then requested to make another upgrade of several thinks incliuding a Voice of samantha.
This is when problem started.sems there was not enough capacity and the XL 330 hangs up.
Request to get rid of some program to finish the download
the system become like a loop were nothing could be bone.
I remove the TT from the computer and the TT did not want to turn off y hold the off butyon
for a while and fimally turn off.
I turn the button on again and TT started fine but nothing else it wont go into map running.
I try to reset but could not fine any hole to do so.
I connect the TT to the computer again and the Comp.do not recognize the Tom Tom.

Please Help

 

[dhn]

To reset your model, hold the power on button for 15-20 seconds.

When you connect the unit to the computer, can you see the unit's contents using Explorer?

 

[rebengoa]

Reply to dhn nassege

To reset your model, hold the power on button for 15-20 seconds.

When you connect the unit to the computer, can you see the unit's contents using Explorer?

No, No connection at all.

 

[pianoCM]

Try to reset your device once again then re-connect to PC using different USB port.

 

[rebengoa]

pianoCM. I try to reset using another compuer with no results.

My TT Memory is empty i was requested by the Home preogram to downloads a list of programs but when i try said I have some programs nin the TT witch I dont have (Memory is empty)
I try to relod back ups and i could not.
I could turn it on and off with the off/on button more like a reset because I have to hold the button longer.

 

[mvl]

What do you mean by "memory is empty".

Does the tomtom show as a hard drive when plugged into windows? If it doesn't show as a hard drive, try clearflash and more pin resets. If they can't get it to show as a hard drive, then you'll probably need warranty repair.

If it does show as a hard drive, there are lots of steps to take. First let us know:
1) can you see any files on the hard drive?
2) if so, can you see the "USA_and_Canada" folder on the hard drive?

 

[rebengoa]

I enter my computer and in D:/ where TT is soupose to be I click in explore and the page was blank nothing on it.
I conntact TT customer service which I have to say service was excellent. They stay with me and could
not fix it.
They send a RMA to repair it.
Thanks to you all who try to help to fik my TT.