problem with tom tom one

[gravity]

hi,

i have a tom tom one with uk maps on it. This weekend i went to france so downloaded and paid for the french map. I then found there wasn't room for both maps so i selected the option to remove the uk map from my device and putting it on my computer (assuming it was simple to restore).

I am now back from france but cannot seem to find the option to restore the map from my pc using tom tom home?

which option do i select to do this?

thanks,

 

[dhn]

Did you backup the unit (hopefully using Explorer)? If so, you can restore...

The Home option to remove items doesn't automatically mean it'll save to the computer.

Use home's Manage my Device-->Computer. Does it show a map there of UK?

Also, Add maps-->does it show a UK map listed there to add?

If not, you'll have to call CS and explain. You want thenm to re-add the original UK map to your account.

 

[gravity]

thanks i didn't back it up first.

if i got to my device then computer it appears but not option to install it.

if i go to add maps the only option seems to be to purchase the map again.

frustrating as it wasn't clear when i installed the france map that i would lose the uk map permanently (or have hassle reinstalling it)

thanks for the reply.

 

[gravity]

this was the solution that worked

How to restore map from the computer by using TomTom Home, please do the following below:

On the 1st page of TomTom Home, select "Add Traffic, Voices, Safety Cameras, etc" > Page 1 of 4, tap on the blue arrow, says more, to stroll the 4th page.
where you should see 2 folder, one says "Maps Overlay'' and the other, ''Items on my computer"

On "Items on my computer'' select "Map" and click on "Add" button to install the map onto your device.