Old email and forgotten password.

[Redsteve]

Good afternoon to you all, I hope you are well.
I will get straight into my issue.
I have a Go Premium X which has been working perfectly for ages. The other day I noticed I was not getting the traffic updates as it should.
My subscription is still active.
While tying to sort out the problem I have discovered I can't login to my satnav as I have forgotten my password. I requested a new password which should have been sent to the email address associated with the TomTom account.
However, that email address is no longer active. How can I get a new password if I can't pick up the email?
Any thought would be gratefully received.
Many thanks.
Red.

 

[canderson]

As for the login/password issue:

Perform a "Factory Reset" on your device, and it will 'forget' your previous email address / account.
You may then re-create your login information on the device with whatever email and password you prefer. If you intend on using the online planner ( https://plan.tomtom.com/en/ ) you will need to use the same email and password there.

Unclear what you mean by "traffic updates". Do you see any indications of traffic at all on your device's main map screen?

 

[Willy875]

Hi

Go Premium X that has been working perfectly for ages? GO premium is not that old?

Create a new Tomtom account with a new email address and password.

No traffic It could also be that your SIM card is deactivated?

 

[Redsteve]

As for the login/password issue:

Perform a "Factory Reset" on your device, and it will 'forget' your previous email address / account.
You may then re-create your login information on the device with whatever email and password you prefer. If you intend on using the online planner ( https://plan.tomtom.com/en/ ) you will need to use the same email and password there.

Unclear what you mean by "traffic updates". Do you see any indications of traffic at all on your device's main map screen?

Many thanks for the quick reply.
By Traffic Updates I mean live data showing heavy traffic or roadworks or mobile speed cameras. I have also lost the ability to report new speed cameras.
I thought if I do a Factory Reset the satnav would still, somehow, know my email and password for when I download all my saved locations from MyDrive. Is that not the case?
If it is as simple as a Factory Reset I will just try that.
Once again, thanks for your input.
Red

 

[Redsteve]

Hi

Go Premium X that has been working perfectly for ages? GO premium is not that old?

Create a new Tomtom account with a new email address and password.

No traffic It could also be that your SIM card is deactivated?

Thanks for the reply.
I have a new email address and password for MyDrive but how do I tell my satnav to accept them as I can't login to it to update any details?
Cheers.
Red.

 

[Willy875]

This is a new Tomtom account that you must create, then connect to Mydrive with the same credentials of the GO premium account.

Yes, you can do a factory reset before creating a new account. Be careful, if you have forgotten your password, you will not be able to find your favorites.

 

[Redsteve]

This is a new Tomtom account that you must create, then connect to Mydrive with the same credentials of the GO premium account.

Yes, you can do a factory reset before creating a new account. Be careful, if you have forgotten your password, you will not be able to find your favorites.

Thanks.
I am not too concerned about retrieving my saved locations. I was just under the impression that the Factory Reset wouldn't clear the existing account. If it will clear the account, I will do it and start from scratch.
Thanks for your help.
Take care.
Red.