Oh No TomTom Corrupted!

[brum41]

I am not sure what happened last night but I suspect someone unplugged the TomTom during an update but everything has gone pear shaped!

I have a TOMTOM One series 3. If I switch on the device now it goes straight to the red cross. I have gone through the suggestions on the website but I cannot reformat or doing anything because when I plug it in via USB the PC does not recognise the tomtom.

If I go into explorer or my computer it sees the TomTom as a removable disk. Clicking on this drive just freezes up the computer for a while before XP states the file or drive is corrupted or unreadable. So basically I am stuck.

I gone into device manager and it recognises TomTom as a disk drive. I have tried everything disabling and enbaling. Removing altogether and scanning for new hardware but nothing works.

Any suggestions?

 

[dhn]

Do you by any chance have a backup (hopefully Explorer, not Home) on your computer made prior to the problem taking place?

 

[brum41]

Unfortunately not. That would have been too sensible )

 

[dhn]

Did you by any chance ever update the map from the one that originally came on your unit?

 

[brum41]

No.. Not doing very well so far am i?

 

[dhn]

In My Computer, when you select the TT Drive and right click-->properties. Can you select Check for errors? And let Windows do so?

 

[brum41]

Unfortunately not. Windows displays the drive but right clicking just results in the eggtimer and a general freezing up of the computer.

 

[dhn]

This ain't lookin' good.......

How about this: (on your computer)

Start-->Run-->cmd

In the box that opens type this:

chkdsk (drive letter designated as TomTom): /F

So, if the tomtom drive is showing as E: for example, at the prompt you'd type

chkdsk E: /F (notice the space after the colon)

 

[doctormstein1]

corrupt files

you have to at this point call 1866 4tomtom

 

[brum41]

dhn you are a genius. The scndsk worked, it got rid of some bad files and hay presto windows suddenly recognised my TT.

A quick update and it now seems to be back to normal.

If you are ever in the UK I will be the first to get you a pint! Thanks so much.

 

[dhn]

Glad it all worked out for you.

Now, you HAVE made an Explorer backup, right!!

 

[DBPotter]

dhn

thanks very much for this information, I had a similar problem caused by my own stupidity

Its now fixed - well done