No Updates? [solved]

[YMS_1975]

Map Version : 8.25.2157
Application # : 8.350
GPS Model# : TomTom GO 920T


Hey folks,

I haven't done an upgrade in like over a month, and today when I hooked up my TomTom to my PC, everything seemed fine; in that no error messages appeared & TomTom HOME recognized the connection to my GPS.

I attempted to do some updates however it advised me "Not Items Available".

I find that very odd after a little over a month. Yet, when I do the updates it appears to be searching for updates but gives me a message saying I'm all up to date. Over a month, and there are no updates? What gives?

Also, I updated my TomTom HOME (FYI... I experienced the no updates issue even before I updated TomTom HOME). I also noticed for some reason I'm no longer able to access the "Operate my GO" & "Backup and Restore" features in the TomTom HOME software any more. Why is that?

Am I wrong in thinking that's a little odd?

 

[dhn]

It's not a little odd, it's alot odd......

First, try a pin reset on your unit. Then reconnect to the computer and start Home. Any improvement?

If not, uninstall Home and re-install. Does that help at all?

By the way, even if Backup/restore becomes available, it is STRONGLY suggested you never use Home for such operations. For more on that see this link

 

[YMS_1975]

Hmmmm.....

I uninstalled & reinstalled TomTom HOME, then did a hard reset (on the device) but I'm still getting the same result.

Any other ideas?

 

[dhn]

What happens when you use Home's menu to check for application updates? (since you should be offered an update to 8.351)

 

[YMS_1975]

Well.....

It doesn't offer me to upgrade to 8.351. Since I reset it, it's reverted back to 8.350 so I know something is definitely wrong here.

I've even gone as far as doing both a hard & soft reset on the GPS unit itself, uninstalled, rebooted & reinstalled TomTom HOME. Then I checked my device manager, removed the GO gps icon (for some reason, there's 2 of them which might be the problem). Then I reinstalled the GPS unit and the drivers automatically reinstalled themselves.

But something isn't right here. It won't update itself. As I type this, I'm on hold with TomTom's customer service for over 10 mins (haven't spoken to an agent yet).

This is getting kinda frustrating.

 

[YMS_1975]

OK....

So here's the deal!

I just got off the line with a very friendly customer / tech. support representative from TomTom by the name of April. Apparently they're doing some server upgrades which is affecting download capabilities.

What I don't understand is why nobody else seems to be having the same problems. She said it should be ok by later this evening. I'll try it again at 10:00 pm E.S.T.

Anybody else having this problem?

 

[YMS_1975]

Bump

Well,

After hooking it up to another PC, I'm able to download the GPS Quick Fix but the application version won't update past version 8.350.

I KNOW there's 8.351 but it won't offer to update it. Something is seriously wrong here.

Anybody?

 

[YMS_1975]

Well....

...after talking with a TomTom representative, it turns out this was all user error

Turns out I was updating both my actual GPS unit & my memory card when it came to the "Applications" update. TomTom GPS's & TomTom HOME will allow you to do that (and I didn't even realize that I had done this) however when you update the "Applications" on both of these, it will create the problems I listed above. The TomTom representative advised me to remove the "Application" (ver. 8.351) from my memory card and leave it on my GPS's internal memory/hard drive. Sure enough, this worked!

Anyways, just posted this last final post in case anybody has the same problem down the line (they can refer to this post).

Cheerio!

 

[dhn]

Good news. Will lock the thread.