Still doesn't bring up the alpha, only numbers. Have firmware version 8.3.
A piece I did not mention before and really SHOULD have.
When I set up my i870 Motorola, I lied to the TomTom firmware and told it I had a Motorola 1200, and specified the cell provider as "Other". By telling it I had a Motorola
1200, that caused the virtual keyboard to show the "special character" button at the bottom so that I was able to enter the "=" as it needed for the "s=2" that places the iDEN series into dial-up mode.
Note that if I entered "Other" for phone type, I was never offered that button that would let me get to the special characters screen, and was in the same boat as what you describe.
The A1000 cheat is what I was doing prior to version 8.3, and when I was (briefly) using 8.3, and I had to recreate the BT connection after the upgrade, I was able to duplicate the same process as described above. When I moved back from 8.3, had to do it all over again.
Note that while the phone book sync doesn't work with the i870, I can (but never would) use the TomTom as a hands-free unit (the speakerphone on the i870 serves me better), and it works fine as a dial-up networking device for traffic, weather, etc.
If it isn't offering the special chars button at the bottom, I don't know what to tell you. Try "1200" for phone and "Other" for provider one more time and see what happens...