newbie - 2nd TT-same orange screen

[coline3bettson]

worked fine, until I plugged it into our Mac 10.4 to update maps.
went through required steps.
now, the screen is white banded orange with a dark graphic of the plugged in TT and it will not respond when the screen is pressed.
Early posts said to press the button to re set the tt. I have.
other than that - no clue.
by the time I get home, the support phone ? is busy / or they all have gone home.

thank you, in advance, for easy to understand solutions ...I am not a teckie

shalom !
Coline, Manitoba, Canada

 

[dhn]

See if anything here helps.

 

[coline3bettson]

please advise - TT One screen is still orange - no maps

I plugged it into our Mac OSX 10.4 all night, hoping to charge it.

I re-installed " Home."

My 91 year old Mum & I are taking a road trip to the US this Thursday. Navigation is not a strength - that is why my husband bought this for me !

many thanks, in advance

Coline

 

[dhn]

Perhaps the Clear flash tool found here may assist. I'm inclined to think that a call to support at 866-486-6866 is necessary.

They're open 8:30 am to 7 pm Eastern time so perhaps you can find a window of opportunity to call them.