New problem with Import GPX file on plan.tomtom.com

[maho88]

Greetings.

It seems that TomTom has recently modified their web application in such a way that a feature that we are heavily dependent upon now becomes useless. To be specific, on plan.tomtom.com, do this:

My Items -> Routes -> Import GPX file

Select a .GPX file to import. It seemingly succeeds, but with a major problem. Every Route has a Type associated with it (eg, Fast, Eco-Friendly, Thrill, Exact). It used to be that an imported .GPX Track would import as Exact. (As a reminder, a .GPX Track has track points every ~50 feet marking the exact path to be taken.) Now the .GPX imports as Eco-Friendly. There doesn't seem to be any way to set it to Exact. All the data in the track points are ignored or deleted.

This completely defeats the purpose of importing a .GPX.

This change is pretty recent - I can guarantee the "Import GPX file" functionality worked back in November 2024. Can anyone else reproduce this problem?

 

[Dutch-Guy]

I've just tried it.
If a GPX contains a route and a track. The route is imported with the routename.
The track is also imported as "track-routename". And it is a track. It has the comment "exact" and the shape is as expected from a track.

 

[LefkasRuud]

With me, since September, with a new GO Navigator 7”, other issues have arisen for which I have been struggling with customer service for more than two months.

I also use GPX files and always the ‘exact’ version. When I drive the imported route, it disappears after a while. The screen goes black and after about 20 seconds it returns to the point where it was interrupted. The computer voice gives ETA after which the screen immediately goes black again.

But after trying the necessary troubleshooting at the request of customer service, the voice control also changes regularly. It doesn’t matter which voice you set, it constantly changes back to the computer voice, but also often two voices at the same time, and mixed up. This continues until you switch off the device.

Setting a route in the device itself, say from some point ‘back home’, works without any problems.
You don’t get much wiser from customer service. I have received requests to make video footage to show exactly what happened.

My old GO5000, where I used endless GPX files, ran synchronously without any problem. I also pointed out the possibility that MyDrive Connect could be the cause of the problem, but you don't get an answer to that. After a very long and pointless e-mail traffic I was instructed to reinstall the software, but that didn't help either. They have absolutely no idea what to do with it and now propose to send the device in for repair.

 

[maho88]

I've just tried it.
If a GPX contains a route and a track. The route is imported with the routename.
The track is also imported as "track-routename". And it is a track. It has the comment "exact" and the shape is as expected from a track.

Actually, I am going to confirm what Dutch-Guy says. It DOES import the Exact track as a separate item under MyItems->Routes. I did not see it. So I think I have a workaround - delete the Eco-Friendly route, then rename the Exact route to be what it was before the software change.